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Business Profile

Mufflers

The Muffler Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted a review on google maps for The Muffler Shop in Henderson, NV. It was a review for 1 star for services I received. The business owner didn't like that and responded with a public comment that has my name and address. I never gave consent for them to publish any of my information. This is a severe infringement on my right to privacy.

    Business Response

    Date: 09/18/2022

    Business Response /* (1000, 5, 2022/08/18) */
    *** ****** originally posted on ****. He not only attacked Crystal by name in the review, he also promoted a mobile mechanic of his choice. After **** made him take down the review, he updated it without the mobile mechanic's details. He also posted the updated version on Google. That is when I responded. *** took this to a public forum first attacking my business and daughter over a phone call for an estimate. I have no problem with a one star review but when someone attacks my business of over 40 years and personally attacks a member of my family with slander and lies on a public forum I will respond in kind. Thank you, Dave B*****


    Consumer Response /* (3000, 7, 2022/08/19) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The owner still does not seem to understand that they did something wrong. This is not how a business should conduct itself in any sense. The owner posting my personal information as retaliation is unacceptable and very unprofessional. There is no excuse for a business to that. If my review was that bad, it would have been removed after the first edit due to guidelines but instead it was not and the owner responded with a retaliatory comment meant to harm me and infringe on my right to privacy. I notice that the owner degrades anyone that posts a low review by abusing the business response feature of **** and Google. Clearly, this was what the owner was doing but this time took it too far. The owner posting my personal information in a public response makes his business look bad and gives my complaint more merit. I am surprised he couldn't see that.

The Muffler Shop is NOT a BBB Accredited Business.

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