Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2025, I visited Findlay Acura to purchase a vehicle using a valid Navy ******************** Auto Draft check in the amount of $63,800. I was fully pre-approved for the loan, and I provided the required validation code (VC 5514), which was confirmed by Navy Federal to have been sent to the dealerships finance manager the evening before the transaction.Despite this, Findlay Acura falsely claimed they never received the validation code and refused to honor the check. Instead, I was pressured into signing a dealer-arranged financing contract through ********************** under significantly worse terms. Additionally, the dealership inflated the price of the vehicle by over $4,000, added unexplained charges, and created a high-pressure environment that led me to sign the contract under distress and misinformation.This conduct is not only unethical but amounts to fraudulent misrepresentation and a deceptive business practice. I have documentation proving that my financing was valid, the validation code was received, and the dealership intentionally disregarded it.Resolution Requested:To resolve this issue, I respectfully request that Findlay Acura:Rescind the dealer-arranged financing contract and allow me to return the vehicle without penalty.Delete any tradelines or credit reporting associated with the fraudulent financing.Refund the full difference between the inflated vehicle price and the original offer.Provide restitution of $35,000 for financial damages, emotional distress, and legal violations caused by their deceptive conduct.I am seeking a fair and honest resolution. If this matter cannot be resolved through this BBB process, I am prepared to pursue additional remedies through legal and regulatory channels.

  Customer Answer

  Date: 06/02/2025

   

  Dear Terry Codega,
  Thank you for your message regarding my complaint against Findlay Acura (Complaint ID: 23399176).
  Yes, I would still like to proceed with my complaint. While I understand that the Better Business Bureau does not handle financial restitution claims, my primary goal in filing this complaint is to formally document the deceptive conduct and unethical business practices I experienced, and to seek resolution through accountability and fair business conduct.
  I am open to conciliation or mediation through the BBB process, and I hope Findlay Acura will respond in good faith to address my concerns appropriately.
  Please let me know if you require any further clarification or documentation from my side. I appreciate your assistance and would also be grateful for a short extension if needed to provide additional supporting information.

  Business Response

  Date: 06/03/2025

  Mr. M.A. Thomas has had prior interactions with other Findlay Automotive locations where Mr. Thomas attempted to fraudulently acquire vehicles without payment and has attempted to have legitimate financing cancelled via frivolous claims.  I have previously personally requested Mr. Thomas to refrain from attempting to do business with any Findlay Automotive locations, but he managed to sneak through and find access at Findlay Acura.  I don't know exactly where Mr. Thomas finds his guidance on how to challenge his financing, but I am aware of 

  
   Mr. Thomas’ claims are factually incorrect.  Complainant’s Exhibit B is a figure calculated by Navy Federal Credit union as an eligible number based on the VIN number of the vehicle and its relative MSRP, which is $39,795.   Complainant’s Exhibit C is the Preapproval Letter issued by Navy Federal Credit Union which clearly states in the third bullet point of the policy that the loan will not cover negative equity.  Our “bottom-line” price on the vehicle with the trade-in, negative equity, doc fees, title fees, etc., was $54,000.  Therefore, in order for Mr. Thomas to utilize the Navy Federal Credit union financing with a calculated maximum of $50,136.25 (See Complainant’s Exhibit B), Mr. Thomas would have to come up with nearly $4,000 in cash in order to utilize the Navy Federal loan.  Findlay Acura’s presented option of financing from American Honda finance which would allow him to finance his negative equity situation on the vehicle without additional out-of-pocket cash.  The choice was his and was not made in a high-pressure environment. 

  
  Mr. Thomas complains about the price, but it was a very good price that he negotiated. MSRP on this vehicle is $39,795.   He was given a selling price of $37,946, which is $1,849 below MSRP.  Additionally, this vehicle was equipped with dealer-add ons of all-weather mats, tint, and some paint protection film which Findlay Acura calls the “Findlay Package.”  The Findlay package is $2,995.  This was intentionally left off and not charged, l but he received the added aftermarket items on his delivered vehicle.  There was also a $1,250 rebate from the factory/manufacturer.  All three of these benefits far out total the $4,000 that Mr. Thomas is trying to argue about that was an issue only because of his financing options, as detailed above.

  
  We would ask the BBB of Southern Nevada to dismiss this complaint as inaccurate.  We will be reaching out to Mr. Thomas again to request that he refrain from attempting to do business with any location belonging to Findlay Automotive.
  

  Respectfully,

  
  Jason C. Walker

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23399176
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Mujahid Thomas

   

  This letter serves as my formal response to the statement issued by Jason C. Walker on behalf of Findlay Acura, dated June 3, 2025. The dealership’s response is not only misleading but also laced with defamatory and unsubstantiated claims that attempt to deflect from the real issue: Findlay Acura knowingly misrepresented its receipt of the validation code for my Navy Federal Credit Union Auto Draft in the amount of $63,800.
  To reiterate—my pre-approval through Navy Federal had nothing to do with negative equity. The core of my complaint is that your finance team, particularly Mr. Noley, falsely claimed not to have received the validation code, thereby blocking my ability to use my preferred financing option. This misrepresentation directly led to your team coercing me into dealer-arranged financing through American Honda Finance—a practice that constitutes fraudulent inducement, deception, and a violation of the Truth in Lending Act (TILA).
  Your letter’s baseless accusations regarding prior interactions with other Findlay locations are categorically false, defamatory, and irrelevant to this matter. I demand a retraction of those remarks and reserve all rights to pursue legal remedies for defamation and reputational harm.
  I am formally requesting to rescind the contract with Findlay Acura due to the dealership’s unprofessional conduct and misrepresentations. I no longer wish to be bound by this agreement or do business with Findlay Acura in any capacity. My intent is to proceed with financing through Navy Federal Credit Union and work with a dealership located in Land O' Lakes, Florida, where I reside. Accordingly, I am requesting to return the vehicle and have the contract fully canceled.
  To summarize, I demand the following:
  Immediate cancellation of the retail installment sales contract entered into with Findlay Acura.
  Return of the vehicle to your dealership, coordinated at your earliest convenience.
  Written confirmation that the contract has been rescinded, the account closed, and no negative credit reporting or further liability will be assigned to me.
  Acknowledgment that Findlay Acura will cease all defamatory and retaliatory conduct going forward.

  Business Response

  Date: 06/23/2025

  Mr. Thomas accuses Findlay Acura of defamatory and unsubstantiated claims.  A legal defense against claims of defamation are when the statements which are accused to be defamatory are true.  I possess the complaint letters that Mr. Thomas submitted against Audi Henderson in 2022 in his attempts to have his financing agreement with the bank rescinded.  This proves as true my statements that Mr. Thomas has a history of trying to defraud our dealerships.  At the time in 2022, Mr. Thomas was utilizing bogus techniques presented by certain individuals in online media sites such as YouTube and TikTok which attempt to coach individuals to try and invalidate traditional and valid legal loan agreements through unproven and unsubstantiated means. I have attached Mr. Thomas’ demand letter as well as my response letter to him to this BBB complaint. 
  
  It is Mr. Thomas that is the party that is presenting unsubstantiated claims.  In my discussion with the management figures at Findlay Acura, they frequently utilize Navy Federal Credit Union loans.  According to these managers and regarding Navy Federal: “We love them.”  Navy Federal is known for funding their loans quickly and they work very well with many of our dealerships.  But this instant situation with Mr. Thomas was one where Mr. Thomas found it to be more personally beneficial to pursue the financing from American Honda Finance at "zero Dollars down" versus having to come out of pocket for the negative equity from Navy Federal Credit Union.  There was no coercion or misrepresentation on our part. There was no fraudulent inducement and our paperwork always complies with State and Federal law, including the Truth in Lending Act.
  
  The written statement from our Finance Manager (Mr. Noe Garcia-Lopez) at Findlay Acura differs from Mr. Thomas’ claims.  However, Mr. Garcia-Lopez’s statement is consistent with Findlay Acura’s first response.  Our first response, as well as the statement from Mr. Garcia-Lopez are backed by the legal fine print on the Navy Federal paperwork, that the preapproval is not permitted to offset negative equity to the extent that such negative equity exceeds a certain ratio of the vehicle’s NADA Retail Value.
  
  The written statement from Mr. Noe Garcia-Lopez is presented here:
  
  “To whom it may concern; I wanted to provide a quick summary regarding the financing situation [Mr. Mujahid Thomas] and the vehicle in question.
  
  I contacted Navy Federal to verify the customer's approval, and I was informed that the vehicle price exceeded the amount they were willing to finance under the customer's current approval. I relayed this information to the customer and the desk manager and explained the available options.
  
  We offered two choices:
  1) Put money down to cover the difference between the approved amount and the vehicle’s selling price.
  2) Apply for financing through Honda, which at the time was offering terms with no money down.
  
  After reviewing both options, the customer chose to proceed with Honda due to the no-money-down offer.
  
  Please let me know if you need any additional information or documentation regarding this transaction.
  
  Best regards,
  
  Noe Garcia 
  F&I manager 
  Findlay Acura “
  
  Mr. Thomas is seeking cancellation of his contract and forgiveness of a valid loan that he knowingly consented to.  He wants to return a vehicle that is now more than two months old and has probably been relocated to Florida.  The forum for this type of complaint is not the Better Business Bureau.  If Mr. Thomas feels that his legal rights were violated, then a civil lawsuit is the right place to undertake that kind of question of fact because the BBB does not have the authority, nor the manpower to impose a binding legal decision that Mr. Thomas asks for. 
  
  I request that the BBB dismiss this complaint as irrelevant to the purpose of the BBB.  I feel that we have an unreasonable and irrational ex-customer who is trying on repeat to take advantage of our dealerships for his own personal benefit.
  
  I am attaching the following additional documents for review:
  
  1) A copy of the Navy Federal Credit Union Dealer Instructions.  Note that the sixth bullet point on page 1 contains the restrictions on financing and ratios as compared to the NADA Retail Value.
  
  2) Notice of Rescission of Transaction from Mr. Mujahid Thomas dated December 29, 2022. 
  
  3) My response letter to Mr. Thomas dated 1/10/2023
  
  
  Jason C. Walker
  General Counsel – Findlay Automotive Group

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23399176
  
  
  
  I am rejecting this response because: 
  This is my formal response to the statement submitted by Jason C. Walker, General Counsel for Findlay Automotive Group, in reference to my recent complaint against Findlay Acura.
  Mr. Walker’s comments are not only defamatory and unprofessional, but they are also full of misstatements, speculation, and irrelevant personal attacks. Instead of responding to the facts I presented about what took place during my transaction at Findlay Acura on April 3, 2025, he chose to try and discredit me personally by bringing up a completely unrelated situation from 2022 involving a different dealership.
  Let’s be clear: If I truly had a “history of trying to defraud dealerships,” as Mr. Walker claims, then why did Findlay Acura allow me to complete a full transaction, run a credit check, sign a retail installment contract, and drive off in the vehicle? At no point was I ever asked to leave the premises or told that I was a risk or bad-faith actor. That alone speaks volumes and directly contradicts his claim.
  Trying to dispute a loan or seek rescission because a consumer believes they were misled is not fraud. It’s a protected legal right. Mr. Walker may not like that I exercised that right in the past, but that doesn’t make it unlawful. And it certainly doesn’t justify attacking my character in an official response to the BBB.
  Referring to social media like YouTube or TikTok in an attempt to accuse me of following “bogus techniques” is offensive, irrelevant, and has no place in a professional reply. There is zero evidence to support that claim, and it only further proves that this response was about smearing me, not addressing the real issue at hand.
  Here are the facts: I came to Findlay Acura with a valid $63,800 Navy Federal auto draft check. Navy Federal later confirmed that they provided the validation code. Still, I was told at the dealership that the code hadn’t been received—which wasn’t true. That false statement prevented me from using my own approved financing, and I ended up in a Honda Finance loan that I did not want, all because I was misled. That is the basis of my complaint.
  The suggestion that I “chose” Honda financing because of the zero down offer is misleading. When you take away my ability to use my own financing, it’s not a choice—it’s a forced decision. And that raises serious legal concerns under federal and state consumer protection laws, including the Truth in Lending Act.
  Finally, saying that the BBB is “not the forum” for my complaint is just another way of trying to silence me. Consumers have every right to share their experience with the BBB, the CFPB, the FTC, or any other platform. That’s exactly what I’m doing—and I stand by every word of my original complaint.
  This isn’t about trying to “take advantage” of anyone. This is about being honest about what happened, holding businesses accountable, and standing up for my rights as a consumer. I will continue to pursue this matter through all available channels and reserve all legal rights.
  Sincerely,
  Mujahid Thomas 
  
  
  
  
  

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This stealership is truly something else. I wanted to trade my **** for an Acura and they had my **** for over a month. The deal fell through and I brought back their **** on 9/18/24. As soon as I get to the dealership to return the Acura and retrieve my ****, I was met with nothing but attitude. These people took FOUR hours to give me my keys back. The sales manager was extremely rude when I asked where my car is as I needed to go back to work. He walked around non chalantly taking his sweet time to give me my keys back. Four hours later, I get my keys and notice when I start my **** that my check engine light was now on as well as a spliced tire as if they wanted a slow leak on the tire so it would flatten. I open my hood to my **** with my mechanic to see why my check engine light is on and my mechanic shows me that Acura cut my wires to my temperature coolant sensor. Now my car is sputtering and I cant drive it. The cut was so neat that my mechanic told me Acura clearly did it in spite because they lost out on a deal. I would like to get refunded for my wasted time of four hours waiting on my keys, meanwhile, the reason it took so long for them to give me my **** keys back is because clearly the sales manager was ****** he lost out on a deal and wanted to sabotage my car. I will be contacting the attorney general as I have proof they messed up my car.

  Business Response

  Date: 10/10/2024

  We waited over a month for you to bring in the title to your trade while you drove the new car. We believed you at your word that you would provide us with that document. We spent $2000.00 dollars getting your trade front line ready to retail. The idea that we would sabotage a car we were going to sell is ridiculous. So finally you showed up with a fraudulent document that you were trying to use to defraud us out of $6000.00 in perceived equity that never existed. The wait you experienced was us verifying the false document.  All things considered with the current situation that you put us in you were treated with the same courtesy and respect that we give to all our customers.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/2024 I dropped off my 2019 Acura ILX to get service B completed. I booked my appointment online with a price of $79.99 provided & my car battery was acting up. I asked the service advisor to check the car battery &replace if needed as it should be covered under warranty as my battery was replaced on 4/29/2022 at a different Acura dealership in ********** &they stated that the car battery resets from that date. Additionally, the car battery has a date on it 04/2025 which reflects the 36 months warranty on the battery. The service advisor (****) stated that the battery is no longer covered under warranty as I didn't purchase the battery &it was replaced first time under warranty, &now I have to pay for a new one, which I replied it doesn't make any sense especially the dealership in ********** stated differently. the service advisor replied "you aren't listening to me I will get you a manager". I didn't appreciate the service advisor approach; however, I didn't want to escalate the situation so I replied please get me your manager.I met with *** the service *********** explained to him the situation &the battery still has 8 months of warranty coverage &should be still covered under warranty as the dealership will be taking the battery from & getting a new one from the manufacture under warranty. *** was very professional &explained to me that is Acura Policy, they only replace the battery once under warranty, to which I replied it doesn't make any sense since the dealership will be double dipping &selling me a new one & get a replacement from the manufacture. *** offered a discounted price of of $136.99 which I appreciated & agreed on. I appreciate *** trying to work with his customers, but in fact *** didn't offer any sort of discount as the battery retail price is $155 & with $20 core, the actual battery price is $****** this Point I am requesting a full refund for the battery, as the battery still has 8 months of warranty coverage from the manufacture.

  Business Response

  Date: 10/23/2024

  Thank you for bringing this matter to our attention. We would like to clarify Acura's battery warranty policy in response to the concerns raised.

  
  When a battery is replaced under the original factory warranty, the replacement battery is only covered for the remainder of that warranty periodit does not come with a new or extended warranty. The battery replaced on April 29, 2022,was covered under the remaining time of the factory warranty on your vehicle and not the 36-month warranty that would apply to a purchased battery.

  
  We regret any miscommunication during the service visit. Our service manager offered a discounted replacement price in an effort to provide a fair resolution. While we adhere to Acura's warranty policy, we appreciate your business and strive for transparent communication.

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22320544
  
  I am rejecting this response because:

  Acura offers a 100 months extended battery warranty, the forest 3 years battery is 100% covered and prorated credit after the 3 years, which wasnt applied in my case. Additionally, I wasnt offered any discounts as I still paid full price for the battery as you took the core which is usually $20 credit and added the installation fees. 

  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/08/2024

  Hello,

  Your warranty on said battery was 4 year or 50k miles whichever comes first. That coverage started on 12/21/2019. The expiration date would of been 12/21/2023. You came into Findlay Acura on 09/21/2024. As you can see the original factory warranty had expired. The cost of this battery installed is $220.00 plus tax. You paid $136.00 plus tax. You received over a $100.00 dollar discount. When you replaced that battery in 04/25/2022, it was still covered under original factory warranty. The warranty did not start over and you don't get any additional time of coverage. You can replace the battery as many times as needed inside that factory warranty time. Once outside those dates it will be a customer pay. We have tried to explain this to you multiple times. Please understand this Coverage is for battery only and the warranty ended on 12/21/2023.  With that being said I am willing to grant a one time in store credit for the amount of $146.79 towards any service or accessories at Findlay Acura to resolve this matter immediately. Please speak to *** or ***** when you are ready to claim your credit. I consider this matter closed. Thank you.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will take the store credit for the amount of $146 for next service 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Findlay Acura 09/15/203 with interest in Acura Integra type S. Worked with salesperson ****** and paid $500 dollar to be on essentially first person wait list for model. He informed me that this was refundable and there was no documentation stating otherwise. This was also for a requested exterior/interior of liquid carbon metallic on red. They never had a car that fit this on the lot. After 6m and no longer interested - I have asked for a refund and ****** who had no problem calling me at least once a week no longer can respond to a call or text somehow. I finally got ahold of another person at the dealership (I believe her name was ******) about 1-2 weeks ago. She advised me she'd be speaking with the general sales manager and calling me back... still nothing. I have not received any refund nor even a response as to why that might be.

  Business Response

  Date: 04/29/2024

  ****** didnt ask for refund until 4/1. Refund process was started at that time. He has been refunded full amount. 

  Business Response

  Date: 04/29/2024

  ****** didnt ask for refund until 4/1. Refund process was started at that time. He has been refunded full amount. 

  Customer Answer

  Date: 04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did refund me and respond to my calls after getting BBB involved. I had left messages to be refunded prior to 4/1/24 but could not get a response.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my used 2018 vehicle from Findlay Acura on February 22, 2021. At the time of purchase, I bought a five-year warranty for $3082. When I started having issues with my car recently, I contacted the dealership to get the details of my warranty. They advised me the finance person who set up my warranty, set it up as a warranty for a brand new car, instead of a warranty for a used car. So, instead of it being covered five years from when I purchased the car, they covered it five years from when the car was made. Meaning, I would only get two years out of a five-year warranty that I purchased. The person who I spoke to on the phone acknowledged that this was done incorrectly. But said there was nothing that could be done about it. I requested to speak to general manager ***************************, and they assured me that he would call me back. He has not called me back and I have left several messages for him. Still have not received any communication back from him or anybody at the dealership. I just spent over $3000 to get my car repaired for something that would have been/should have been covered under the five-year warranty that I purchased.

  Business Response

  Date: 03/13/2024

  We have recently had some managerial changes at Findlay Acura that has caused this response to be delayed. We are currently reviewing the entire situation involving ********************* and the 2018 Jeep Cherokee.

  This morning we emailed ************ and asked for a few additional documents relative to the outside service repair shop to include her paid receipt. ************ responded that she was out of town until the week of March 18th and upon her return will try to gather information relative to our request.

   

  Once we are able to review the information requested, we feel confident we can immediately find satisfactory resoultion for the complaint.

   

  Thank you.

  Business Response

  Date: 03/23/2024

  We have again reached out to ************ this week via the attached email, requesting some information again relative to her BBB complaint filed against Findlay Acura.

  As of today 3/23 we have had no response.

   

  Thank you.

   

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21229865
  
  I am rejecting this response because:
  It is unreasonable to ask me to provide information of the mechanic/license number, etc., (to submit to DMV for whatever irrelevant reason) when I was forced to find a mechanic on my own, and pay out-of-pocket because of Findlays error! I have provided pictures, videos, estimates, proof of payment, and invoice already. That is more than adequate. I wouldnt have had to use a different mechanic and pay out-of-pocket if Findlay wouldnt have made this error to begin with. This is becoming a matter of harassment and shows proof that Findlay has absolutely no plans to rectify the situation.

  Sincerely,
  
  *********************

  Business Response

  Date: 05/07/2024

  This sitaution just keeps repeating itself

   

  We have requested the following from the customer numerous times:

  
  In completing the review I am in need of some more information on the Garage that did the repairs on your Jeep. Could you please provide me the following on the Repair Garage:
  
  Full Name of Repair Garage
  Address of Repair Garage
  Telephone Number of the Garage if you have it and who you dealt with at the garage as best as you can recall
  
  A copy of the paid receipt from the repair garage

   

  The garage info privded by the customer doesnt give us any inforamtion about name of the gargae, where the ***** is located, phone number for the garage or even reflective the work was done and paid for...

  We dont think its unreasonable for the customer to provide this information to us if the customer is seeking reimbursment and for everyone's protection.

   

  Please advise

  Thank you

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21229865
  
  I am rejecting this response because:
  As he said, situation is ongoing and the requests the business has made to rectify the situation are beyond unreasonable.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2018 Acura towed to Findlay Acura on 12/31/22. I told them that there was something wrong with the alternator. They were closing early that day and did not properly diagnose and repair my vehicle causing me to get stuck for two hours on the following Monday while I waited for a tow truck.I want $75 refunded to me for them replacing my battery which was totally fine.

  Business Response

  Date: 03/07/2023

  Hi *****,

  We have issued a refund for the customers requested amount of $75.00.  

  Thank you for the friendly reminder!

   

  ***************************

  General Manager

  Findlay Acura

   

  ************

   

   

  ************

    direct

   

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   
  I will reach out if I dont see the refund.

  
  Sincerely,
  
  ***********************