Reviews
Customer Review Ratings
1/5 stars
Average of 8 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromParker A
Date: 03/30/2025
1 starParker A
Date: 03/30/2025
I have never experienced this level of blatant unprofessionalism in my life. Over the past 6 months, Alliance Virtual Offices has shown a complete lack of accountability, communication, and basic service delivery.
In that time:
• I have never received a single piece of forwarded mail, including critical IRS and tax documents.
• I reached out to multiple support staff — no one responds.
• I was told to submit a “Formal Termination Notice” to cancel — but no such form exists on their website under the directed section.
• All emails regarding cancellation or support have been ignored.
• I was promised cancellation with no further charges after filing a BBB complaint — I accepted, and again, no follow-up and am being charged.
• Office location I was sold did not have staff onsite during normal business hours, which was promised during onboarding.
• I have been billed monthly since November 2024 for services I never received.
This company should not be advertising professional office services when they can’t deliver basic communication, staffing, or mail handling. They’ve wasted my time, cost my startup money, put my business at risk, and failed to deliver the most essential service: receiving and forwarding mail. Absolute fraud built on empty promises.
Avoid this company at all costs.Alliance Virtual Offices
Date: 04/01/2025
Hi Parker,
We're incredibly sorry for the experience you've had — reading your message was tough, and it's clear we've let you down in multiple ways. What you described isn’t acceptable, and it’s not the standard of service we aim to provide to any of our clients.
We hear you loud and clear: the delays, lack of follow-through, confusion around cancellation, and billing — all of it adds up to a frustrating and disappointing experience. We understand how important it is to be able to rely on a service that supports your business, especially when mail forwarding and communication are critical. We’re truly sorry for the stress and disruption this caused.
We were made aware of a website outage that resulted in issues with our cancellation form and for that we deeply apologize. This has now been fixed on our website. Our team is already actively reviewing your case, and we’ve flagged it as a priority. We’ll be reaching out directly to make sure your cancellation is processed correctly, any incorrect charges are addressed, and nothing gets left unresolved. You absolutely deserve that, at the very least.
We’re also using your feedback to take a hard look at our internal systems and communication breakdowns so we can prevent situations like this moving forward.
Thank you for bringing this to our attention, even though we wish it hadn’t come to this point. We’re committed to making things right — and we’ll be in touch shortly to follow through.Review fromMario T
Date: 03/29/2025
1 starMario T
Date: 03/29/2025
We began using Alliance on January 25, 2025, for a virtual address and receptionist services. The agreed combined cost for monthly service was $221.12, with a prorated cost of $56.63 for the last few days of January 2025 (debited from company account as agreed). A little over a month later, on February 28, 2025, $402.21, was taken from our account (total $623.33 taken in a month, for a virtual address and answering service). After going back-and-forth via email and telephone with "customer service," it was determined that some receptionist charges were inaccurate and I would get a credit, and the answering service would be canceled (resulting in being assured the invoice due on March 31, 2025, being "only $15 plus taxes"). Although the answering services were canceled, and my no longer wanting or needing anything further from this company, I was informed that our "contract" would be amended to reflect only a virtual location ($89 per month), until the cancelation of the "contract" at the end of 6-months. On March 29, 2025, I received an invoice advising me that $141.30, was automatically taken from the bank account (total thus far charged for 2-months of service $764.63). I am currently seething, and again going through the "customer service" email process. I too saw many negative reviews before moving forward with this company Alliance, but for some inexplicable reason, decided to move forward with them anyway. The decision was to my office's detriment. I urge whomever may read this to strongly consider STAYING AWAY from this company, and utilize an alternative option.Alliance Virtual Offices
Date: 05/28/2025
Hello Mario,
We’re very sorry for the delay in responding to your review on this site. After checking your account, we can confirm that the issue was resolved by one of our supervisors.
We hope you're now satisfied with our services.Review fromVanessa C
Date: 07/30/2024
1 starVanessa C
Date: 07/30/2024
DO NOT USE THIS COMPANY THEY ARE THIEVES! I signed up for an address and mail services for my business. I have never received even one piece of mail from them since I signed up on 5/7/2024. I have lost checks tha have had to be reissued and sent to my home address. I have sent myself multiple pieces of mail and received none of them. The company stated they sent a test mail and I have not received. I send hundreds of post cards a month and not one has been returned which we know is impossible when you to postcard mailing. They are not keeping up with the agreement signed, yet they state I am locked in for 6 months. What is the point of havinging this service to just put $70 a month in the garbage?Alliance Virtual Offices
Date: 04/28/2025
Dear Vanessa,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding and for any inconvenience you have experienced.
We understand how crucial it is to receive your mail promptly and securely, and we are committed to providing reliable service. We regret that we did not meet your expectations in this instance.
To help us investigate this matter thoroughly and ensure a resolution, could you please confirm the best way to contact you, along with any specific details or tracking numbers related to the mail issues you experienced?
We appreciate your business and hope to have the opportunity to address your concerns and deliver the level of service you deserve.Review fromTanika W
Date: 06/12/2024
1 starTanika W
Date: 06/12/2024
I was a client with this company for years and never had an issue until today. I reinstated my account with them in April, today, I came to the office to pick up my mail and was told that they have been returning my mail for the past month. I spoke with ******* who claimed that she has been trying to contact me to get a Notorized signature but lied because the notary request was sent to me at the end of May, a month after I reinstated my account. So now I have to chase down my mail and find a new office because of their dishonesty and incompetence. I asked what services was provided and she admitted NONE asked for a refund and was told No. Truly frustrating.Alliance Virtual Offices
Date: 04/25/2025
Hello ******
We truly regret to hear about your recent experience, especially after being a loyal client for years. Thats not the standard of service we aim to provide, and we understand how upsetting it must be to feel misinformed during the process.
We apologize for any miscommunication regarding the notarized signature request. Our intention is always to ensure compliance with **** regulations, but we recognize this situation should have been handled with more clarity and care.
If you're open to it, wed appreciate the opportunity to speak with you directly and try to resolve this matter. Please feel free to contact us.Review fromManuel J
Date: 05/14/2024
1 starManuel J
Date: 05/14/2024
Do not do business with this company!!! My business used Alliance Virtual Offices for almost 1 year and I purchased the weekly mail forwarding service as an add on. As time went on I realized that I was not receiving mail at all. I didn’t even receive the welcome letter that they send out to insure that the virtual office address is working properly. I even sent test letters that have not been returned to me. That lets me know that my mail is reaching the destination and have somehow disappeared into thin air. If you are a business owner, you know how important our corporate mail is. After countless emails and phone calls I decided to go ahead and request a refund for not fulfilling the job that they were paid to do. Unfortunately I have not been able to get my money back YET. Due to the lack of transparency and incompetence, I have to escalate the situation. I have time and the money but I much rather spend it elsewhere.Alliance Virtual Offices
Date: 05/23/2024
Hello Manuel,
I sincerely apologize for the inconvenience and frustration caused by the recent service issues you've encountered. Your feedback is invaluable, and I appreciate the opportunity to address your concerns.
Please contact me directly at 725 215 **** to discuss any further concerns.
Thank you for your patience and understanding.
Best regards,Review fromBryan Y
Date: 04/05/2024
1 starBryan Y
Date: 04/05/2024
Signed up for a virtual office business address. I found out that ****** does NOT accept virtual office addresses. Unfortunately, there was no mention of this fact prior to committing to a 6 month term. I wonder why they require a 6 month commitment?! BUYER BEWARE!Alliance Virtual Offices
Date: 04/25/2025
Thank you for your feedback. We're sorry to hear about your experience from a few years ago and we are sorry for not addressing it sooner. We understand how frustrating it can be to encounter unexpected limitations with services like ****** Business. While virtual office addresses are useful for many business needs, it's true that some platforms, like ******, have specific requirements that may not support them for listings.
We are continually updating our materials and onboarding process to make such limitations clearer upfront. The 6-month commitment was designed to keep our pricing competitive and sustainable, but we truly regret any inconvenience this may have caused.
If there's anything we can do to help clarify or assist further, please dont hesitate to reach out.Review fromChristopher B
Date: 11/03/2023
1 starChristopher B
Date: 11/03/2023
Avoid avoid avoid. They never answer there phones. I have requested my account to be cancelled twice and yet continue to be billed. Find a virtual office that offers better customer experience and doesn't try to scam you out of your money.Alliance Virtual Offices
Date: 04/28/2025
Dear Christopher,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as well as for the delay in responding to your complaint.
Upon reviewing your account, we confirmed that your cancellation request was fully processed after your third attempt. We recognize that this should have been handled more efficiently and without the need for repeated follow-ups.
We are currently reviewing our internal processes to ensure situations like this are avoided in the future. If there is anything more we can do to make this right or assist you further, please do not hesitate to reach out. Contact [email protected] or +1 800.775. 5715.
Sincerely,
Alliance Virtual OfficesReview fromKellye L
Date: 10/27/2023
1 starKellye L
Date: 10/27/2023
Hello,
My name is Kellye *******. I'm a new customer with this company. I was recommended this company by a family member of mine by the name of Jasmine *****. I had her assist me on setting up an account on the platform because she stated great things about the company. I paid $57 for 2 months. They provided me with a business address and then later closed my account and I have never even got to use my account. They sent me emails saying my acct was closed because I owe them money when I never had an account with them. My family member has her own business with them that she stated she owes but that doesn't have anything to do with me. I don't appreciate how the company is treating me and I'm new to the company. I have verifying documents. I went through a process of verification by having to do a notary and everything and they still closed my accountAlliance Virtual Offices
Date: 04/28/2025
Dear Kellye,
First and foremost, we sincerely apologize for the significant delay in responding to your concerns. It is unacceptable that it has taken this long, and we deeply regret any additional frustration this caused.
From your description, it’s clear there was confusion regarding your account status and payments, particularly regarding the handling of your account in relation to a family member’s. We agree that your account should have been treated independently and that the closure was not handled appropriately.
Our review confirms that your account has since been cancelled. We are truly sorry for the poor experience you encountered and for the delay in addressing it.
If there is anything more we can do to make this right or to sport you further, please let us know.
Sincerely,
Alliance Virtual Offices
Alliance Virtual Offices is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.