We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Henderson Vision Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 29th, I came to HENDERSON vision care to have an exam and to purchase new contacts. Once receiving the contacts, I realized I couldnt see out of my right eye because the doctor had lowered the prescription. I then came back to exchange back to the original prescription. ********* told me she would not exchange the contacts because the box had been opened. I explained to her that you have to open a box to wear a contact, which should have been self-explanatory. She then stated that she would only exchange for five out of the six contacts; after I requested to speak to Corporate, she told me she would go ahead and exchange them. I returned on January 12 to pick up the correct prescription for the right eye and was given a trial pair of daily wear instead of the monthly wear I had initially ordered. They clearly say (not for resale daily trial pair on the box.) this company is unethical, and what they did is illegal. Each person who conversed with me during this visit was very rude, except the Doctor, who was exceptional during the exam. I gathered that they dont appreciate customers of color. The community should definitely know this!Resolution I want this employee reprimanded. I want the 6-month pack of monthly wear that I originally paid for with the correct prescription as well as an additional box of 6 months worth of lenses free for the inconvenience of the back-and-forth, being lied to and treated with such horrible customer service.

    Customer Answer

    Date: 02/12/2024

    Manager ******* handled my escalation with care and detail. She not only educated me on the different types of contacts and the way that manufacturers label but she also made sure that I was in a suitable pair that did not cause irritation. This exchange was handled promptly, and I am very happy that we got this rectified in a timely matter.

Henderson Vision Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.