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Business Profile

Pest Control Supplies

Spalding Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been ordering fly predators for years. I noticed in 2022 1/4 didn't hatch. I contacted Spalding labs and got no help. I then ordered in 2023 and noticed 1/2 of the fly predators did not hatch. Again, I spoke to someone from Spalding labs. I was told I probably wasn't dispersing them right. This was far from the truth. Me and my wife decided it was not worth the cost of the fly predators if they didn't work, and Spalding labs would not resolve the issues. We decided to end our relationship with Spalding labs.On 6/18/2024 I received a voice mail from Lanna with Spalding labs reaching out because they noticed I/we haven't ordered yet and wanted to help. She noted that they had staffing issues. They also had customer service issues for sure.I wrote them this morning. As typical, they didn't answer me. It's a shame that they don't care.Reviewing their ******** page reviews, it appears this is a common problem with them. The used to be good, now they are not and won't resolve issues with customers. *******************************************************

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 5/22/2024 Money paid: $27.55 Business committed to provide: BBO 4OZ BOTTLE WITH EMPTY SPRAY BOTTLE SINGLE Nature of the dispute: Product paid for but not received. Business tried to resolve problem? No Business contacted 6/4/2024 (phone). No option to speak to an agent forced to voicemail. Business contacted via email 5/28/2024. 5/29/2024. No response. Order number: 908-SO-156034

    Business Response

    Date: 07/26/2024

    I am unsure why there is any further action being mentioned and why there was a phone call today.  Customer ordered 5/22/24.  The product was out of stock.  She called 6/13/24, we canceled the order and refunded it.  Case closed.  Do we need to do something else?

    Thank you,

    ****

    Spalding Labs

    Business Response

    Date: 07/26/2024

    We refunded the customer 6/13/24.  Old case for ******************** to be spending their time.  Why spending time on this today when it has been resolved with the customer?

    Business Response

    Date: 07/26/2024

    My email to the customer.  She did not respond to.  She wanted to complain and be heard but did not want help.  I even offered to send her a free bottle after the refund.

    Hello ********, we apologize.  We were not ignoring you.  We had a software change that has caused issues.  We are normally very much on top of things.  I used to have to approve every order that came through.  Now, I don't even see the online orders.  We have the Bye Bye Odor, it is the silly bottles that are out of stock.  We just did not know, or I did not know about your order.  Agents were placing orders for the empty bottles and I had the customer called.  I sincerely apologize.  I have credited your card today for the canceled shipment.  I will be out of town until Tuesday, but if you want the product without the bottle, let me know.  I will just get one out to you.
    Have a wonderful weekend,
    ****
    Spalding Labs

Spalding Labs is NOT a BBB Accredited Business.

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