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Business Profile

Plumber

Blue Swan Service, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rita B

    Date: 05/30/2025

    Incredibly EXPENSIVE.....Emergency call 6:00 PM..I am assuming they are a contracting business for Plumbers, they contact the plumber businesses(?) and put the word out(?) in our case it was All Season Plumbers whom we called...and Blue Swan who responed...WE HAD NO IDEA...We were charged $850.00 to replace a 3/4" shut off Ball Valve ($25 at *****), (6) 90 degree elbows ($6 at *****) 2 Hours work......Felt they took advantage of Senior.... Would NOT RECOMMEND

    Blue Swan Service, LLC

    Date: 06/02/2025

    Thank you for taking the time to share your feedback. I'm disappointed that we didn't deliver the 'Exquisite Service at Exceptional Value' that Blue Swan Service is built on, and I take full responsibility for not meeting your expectations. I'd welcome the opportunity to speak with you directly about how we could have better served you. To provide some context: this was an after-hours emergency call when other companies weren't available. Based on your description and photos, we provided an all-inclusive quote of $850 over the phone before scheduling, and we arrived within an hour at the exact price discussed. While we stand by our emergency service pricing structure, your feedback is invaluable in helping us improve our value proposition for all customers. I'd appreciate the chance to discuss this further and explore how we can better serve you in the future. Thank you again for choosing Blue Swan Service. Best regards, Casey **** Blue Swan Service LLC

    Blue Swan Service, LLC

    Date: 06/02/2025

    This review is false. This customer was aware of and agreed to pricing by before we scheduled the appointment. It was after hours and we were the only ones who picked up the phone for the customer. Pricing fair considering the after hours rates and the location of the client being outside of the standard city limits. The customer should not be authorized to make a company look like a bad guy after agreeing to a service and price and we provided exactly what we said we would and collected what was agreed upon.

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