Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to cancel all subscriptions for *** ***** (104 *****************), member #Z398835124 and get a refund.Attempted to cancel have been met with extreme *********** father is near death and cannot be on call. I've explained that I have power of attorney and have provided the member number that they have printed on their mailouts and they say it is invalid and hang up.They have been charging my father $49 monthly for well over a year. I first tried calling them in November 2024. I tried calling again today

  Business Response

  Date: 04/10/2025

  April 10, 2025
  TO:                                          **** *******
  OF:                                          BBB of So. ******
  Complaint ID#:           23183045
  Consumer:                  ******* *****
  
  Dear Mr. ***************** you for your email notification on April 9, 2025 of an inquiry regarding Neothink Society member ******* *****, submitted by his daughter.
  Let me say that I am very sorry to hear that Mr. ***** is not well.  I personally took care of this matter and I am looking into who at our 3rd party call center might have handled the initial call in November.  We take our customer support very seriously and rudeness will not be tolerated.
  Please find a copy of the credit report for the charges on Mr. ****** account.  I credited him a total of $245 which represents charges from November 2024 through March of 2025 (see below).  Additionally, I canceled Mr.****** subscription and flagged all his accounts in our database as DNP (do not promote) to ensure Mr. ***** does not receive further communication from us.

  SEE ATTACHED PDF of this LETTER that contains the Credit Proof
  
  If you need any further information, please do not hesitate to contact me directly via email at ***********************************************************.
  Sincerely,
  
  ***** *******
  General Manager
  The Neothink Society

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked to be removed from mailing list over 9months ago or longer 3 separate phone calls. Company debited my bank account for a book I did not order for $599 on 9/24/2024. I don't want this book or any emails or letters or any communications from this company. I asked them to cease & desist all communication. I'm not interested in their so-called scam to get rich, powerful or have the most *** you desire. I'm being targeted as an elderly victim (87 year old) & now they debited my account. I want my money back in my account! I want nothing to do with fraudulent company selling scams stories of belonging to a secret society and their pressure to purchase their scam books.

  Business Response

  Date: 10/09/2024

  TO:                                          Hugo Nogales
  OF:                                          BBB of
  So. Nevada
  Complaint
  ID#:           22392641
  Consumer:
                    George Coulter
  
  Dear
  Mr. Nogales,
  Thank you for your email notification on October 8,
  2024 regarding Neothink® Society member George Coulter.  Mr. Coulter has been a member in good
  standing since 2009 and made several purchases over the many years on several
  accounts in our database.  Most of his 45
  accounts were flagged as Do Not Promote. 
  However, Mr. Coulter recently received a solicitation from us in early
  September 2024 and purchased our online university course (see attached order
  form with contains not only his credit card and signature but also his
  signature).  We complied with his request
  for purchase which it appears he forgot he made.  I understand from his age and his comments that
  Mr. Coulter no longer cares to participate in our university course and so we
  have credited his credit card. 
  Additionally we marked all his remaining accounts as
  Do Not Promote and added his name and address with our service bureau to
  prevent any further communication from our company.
  If you need any further information, please do not
  hesitate to contact me directly via email at [email protected].
  Sincerely,
  
  Steve
  Rapella
  General
  Manager
  The Neothink® Society

  Business Response

  Date: 10/12/2024

  Because George Coulter's credit card was no longer active, we were unable to issue him a credit which would be the normal procedure with credit card sales.  Therefore we issued a refund check # 60495 in the amount of $599,00 on October 11

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22392641
  
  
  
  I am rejecting this response because I repeatedly asked to be removed from solicitation through mail and emails. I got this order confused with paying an existing personal bill. I want a full refund. The company still wants to continue to solicit and badger elderly after asking to be removed. When is enough enough. At my age I should not even have to keep entertaining that I don't wish to partake in nothing this company has. I considered this as harassment and preying on the elderly. I received no book and do not wish to receive anything from this company. I want my $599 back in my account and cease and desist all communication from this company.  
  
  
  
  Sincerely,
  
  
  
  George Coulter

  Business Response

  Date: 10/17/2024

  The Neothink® Society
  
  October 17, 2024
  TO:                    Hugo Nogales
  OF:                    BBB of
  So. Nevada
  Complaint
  ID#:  22392641
  Consumer:        George Coulter
  
  Dear
  Mr. Nogales,
  Thank you for your email notification on October 17,
  2024 regarding Neothink® Society member George Coulter who rejected our
  previous response. As I stated in my initial response, Mr. Coulter has been a
  member in good standing since 2009 and willfully purchased 22 of our
  life-affirming manuscripts.  He was not
  pressured, coerced or otherwise forced in any way to make said purchases.  And, in all those years, Mr. Coulter has
  never contacted us about not wanting to receive such notices of new products
  our Society was offering members.  In
  addition, Mr. Coulter never felt the need to ask for a refund on any of his 22
  purchases.
  Understanding that in his advanced age Mr. Coulter may
  no longer care to participate in membership to our society, we granted him his
  requested refund for the last purchase. 
  We issued Mr. Coulter check number 60495 in the amount of $599.00 on
  October 13 (and mailed the same day) after discovering that the credit we
  attempted to issue to his credit card was blocked by his bank.
  All of Mr. Coulter’s accounts have been flagged as Do
  Not Promote and we additionally added his name and address to our computer
  service bureau’s suppression file to ensure Mr. Coulter does not hear from us
  ever again.  Indeed, we DO NOT want to send
  our expense mailing campaigns to anyone who so vehemently rejects our values.
  Please note that we have complied with Mr. Coulter’s requests for removal from
  our mailing campaigns and his request for a refund for the last purchase he
  made.
  If you need any further information, please do not
  hesitate to contact me directly via email at [email protected].
  Sincerely,
  
  Steve
  Rapella
  General
  Manager
  The Neothink® Society

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the Secret Society, using other names such as Neothink Society and Integrated Management Associates, **** the Society, The League, has sent my husband numerous requests for money and claims to provide secret information to get ***** find love, etc, include them in meetings as "Members", do not provide their names or actual names or contact information for "mentors", claim to have been recommended by someone whom they cannot reveal, etc. uses flattery and requires immediate action paying for books (or they can't be members) that do none of the things they claim. 1/26/2024 Secret Society $139.95 3/20/2024 NEOTHINK Society $99.50 4/9/2024 The Neothink Society$140.00 5/17/2024 The Neothink Society $99.50 6/4/2024 The Neothink Society $99.50 7/24/2024 The Neothink Society $149.95 basically they make fraudlent claims and promises, possibly targeting elderly people, and bilk them for money.

  Business Response

  Date: 08/07/2024

  TO:                                          ***********************
  OF:                                          BBB of So. ******
  Complaint ID#:           22095440
  Consumer:                  *********************** on Behalf of *****************************
  
  Dear ******************,
  Thank you for your email notification on August ****** regarding ************************* husband, Neothink Society member *****************************.  As you know, the Neothink Society rents consumer mailing lists from some of the largest list brokerage firms in the country under the guidelines stipulated by our industry organization, the ***************************** of which we are long-time members in good standing.  Data analysis on the lists rented indicated that ****************** might benefit from becoming a member of our business and personal growth society.  And so ****************** responded back in May of 2024 in the positive and went on to purchase 4 of our business and self-improvement manuscripts.  Please note that each order form that ****************** responded to plainly states that one can return any product within 90 days of purchase for a no-questions-asked full refund.  In the ensuing months since his initial purchase, we did not hear from Mr. *********** did he return any of our products.
  Despite not returning our products to us, which is what we require for a refund, we are sending Mr. ******* a check in the amount of $488.90 (check number *****) for all 4 manuscripts.  We are doing so because we do not want any unhappy customer as our goal has always been 100% satisfaction of ALL our customers. 
  ******************, ******************** is extremely vigilant about any customer-related issues and we take great pride in having one of the best customer service records in our industry.  I direct you to our company page on your BBB.org website where you will see our A rating and 28 positive reviews for our products and services (********************************************************************************************************************************************************************).  We have been a publisher of fine books for over 45 years with no deceptive, underhanded business practices.  To the contrary, as I state above, we carry an A Better Business Bureau rating for superb business practices.  In addition, we run a Senior No Contact suppression file supplied us from the **************************** before we mail any addresses to eliminate seniors who requested of our industry agency to exclude their name from any and all direct-mail marketing campaigns.  If ************ would like, she can add her husbands name and address to this Senior No Contact file.
              We flagged Ms. *******s account as Do Not Promote so she will not receive any further communication from us again.  If you need any further information, please do not hesitate to contact me directly via email at *******************************

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22095440
  
  I am rejecting this response because the company is not ethical and did not even comply with not sending further communication to *****************************.  
  

  I do not accept the reply from Neothink. 
  
  In the first place, I did not ask for a refund. The money isnt actually the point.  Neothink/Secret Society/Inner Circle/League/Integrated Management Associates, etc.  (referred to as Neothink) mails out solicitations with claims and promises they cannot and do not meet.  They hound people, threaten to revoke membership, put pressure on people to respond. The recipients are not supposed to reveal any of the information to anyone else, essentially isolating them from getting advise, etc.
  
  This Neothink outfit appear to prey upon elderly people, shown in many internet stories/postings.
  
  Despite claiming (using my name not *****************************) they would not send any further communication, they did. The first was to send a refun$499 for another product as well as extending the deadline for another $179.95 book from July and August.
  
  This outfit does not do what it says, is predatory and apparently will not stop. They are a scam. They should be stopped.  They very obviously send out mass mailing while claiming these are personal letters and requests.
  
  The ************************** formerly called Data & ********************** was acquired by *** (Association of National Advertisers) in 2018. DMA does not even exist. *** does have an opt out process including for mailings and for caregivers to remove the names of persons in their care. *** does not have a Senior No Contact option. That raises a question of whether Neothink is using up to date information.
  
  
  I want Neothink to cease correspondence to *****************************, ***************************************** or anyone else at this address.
  
  I want Neothink to subscribe to ethical behavior towards all customers and cease their ludicrous claims, promises and heavy handed marketing.
  
  Im providing a further summary and files which is suspect Ill have to put in dropbox for you to access. File names are underlined below.  The dropbox link is *************************************************************************************************************************************
  
  Since 2022, my husband (known to the Secret Society/Neothink, etc) as ******* (he doesnt go by *******) has been getting flattering letters, heavily personalized, from this Secret Society/Neothink, etc. The letters make ludicrous claims, like psychic power,, enormous financial success, are repetitive, claims that someone recommended him but their name cannot be revealed, expected to buy book after book which is free but they need money for postage and handling, puts impossible, high-pressure deadlines to request and pay for said book claiming they will be removed from the society if they dont pay, repeatedly confuses whether he is a member or not, states he must nominate another member for the society (kind of like a chain letter), appears to target the elderly, provides no contact information other than the book mailing house, introduces mentors who never do any mentoring they just send out more repetitive sales pitches. there is no contact information for these mentors-they names seem fictitious:  ****, ***, ******************************. You  cannot call or get a response from *************************. ************************* appears to be an alias, and is registered as a trademark according to ********** ************************* is identified as **************************. **********************************************************************************************
  Searching on Secret Society and scam you can find more examples
  **************************************************************************************************************************************************************************
  *******************************************
  ******************************************* has someone from Better Business Bureau describing the situation essentially as a scam.
  *******************************************************************************************************************************************************************
  
  Ive made PDF files of most of the letters.  Like many elderly people ******* has trouble tracking this material, making sense of it, and judging what is being said.  Some of the letters are not complete and some are I cant tell when they arrived or what they were a part of.
  
  Misc pages incomplete document, provide a sample of what this Secret Society sends out
  
  booklets copyright 2022 and 2024 sample pages from secrets of the societies and greatest secrets of all time
  
  year 2022 complete scans of letters sent in 2022
  
  Jan 21 2023
  Jan 21, 2023 from the desk of **** supposed mentor named ****, no contact information
  May 2023
  July 15 2023
  July 2023
  
  Jan 13 2024
  Claims a high-ranking member wrote a letter about *******, saying that this member tapping into the ether saw ******** profile came to me very clearly. He claims various things that are not true.
  
  Jan 20 2024
  Jan 27 2024
  Jan *************************************************** Jan, includes two letters from supposed mentors  (**** and ***)   no way to contact these mentors.
  
  Feb 2024
  Mentor **** sends another sales pitch, more books need to decode previous books; claims of a third and final package (subsequently followed up by the need to purchase more books, claims of meetings that dont exist, etc.
  
  March 2024
  Includes claim of second and final installment of secrets,
  Requires second book to decode the first.  As you can see deadlines dont mater, theyll send books, when you send money. Yet the ongoing threats of losing your lifetime place in the secret society meetings. 
  
  Apr 2024
  
  May 2024
  Includes another mentor with another sales pitch letter from them
  
  June 8 2024 invites you to be an Inside Member, a third and final step. A letter from the Liaison Member ****************** calls it the next level of our Inner-circle, core secrets.
  
  June 15 2024 finally an alleged website where one can attend secret meetings.  Initially this website did not work.   In a later update, these turned out to be old videos, definitely not an actual meeting.
  The site has changed since June, claims there are secret meetings but no way to actually be part of an actual meeting.
  
  June 22 2024
  
  July 13 2024   Neothink sends a letter from an anonymous A High Member of The League The Highly Secretive, Upper Echelon of The NeoThink Society, inviting ******* to become a member of the League.  The anonymous letter writer says they swore an oath to the League to recruit 20 members.   All for another $179.50, that must be paid by July 19, 2024, ******* can be a member of the League.  And once thus opportunity closes, I wont be given this unprecedented opportunity again.
  
  Aug 3 2024 ******* receives another letter a duplicate of the July 13 letter, except now the deadline has changed!
  
  August 17 2024 despite the claim that there would be no further communication, Neothink sent another letter, extending the  (July and August) deadline again and stating I decided that since you are my very best customer, to extend the expiration date.  And futher, I have never extended the expiration date before.  The mailing includes another  ****************** Monthly Private Audio Teachings. You can get a 12-month subscription to ****************** Monthly Private Audio Teachings for only $499, ONLY IF you promise to make a donation to the Neothink Society AFTER you make your first $100,000 using the material in the audios. And of course, the letter also says You must place your order on or before Friday, August 23, 2024. Possibly this is intended to replace the apparently non-existent, free for a year secret meetings?
  
  The books themselves are not factual nor do they have any actual secrets.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/21/2024

  The attached PDF contains Mr ***************************** response to the rejection of complaint 22095440 

  Customer Answer

  Date: 08/22/2024

  The Neothink society/Secret Society sent another book to *****************, despite saying they would no longer send communications to him.  They are still not following Do Not Mail requests thru *** as I previously stated.  

  Business Response

  Date: 08/22/2024

  Attached is our respons

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is on behalf of my 89 year old mother with dimentia. This company has been high pressure selling her books since 2020, once she purchased all books they are perusing her for membership and classes which she is unable to take. She has several times bounced checks to them. What I want is for this organization to remove her and her address and phone number form any databases they have . I do not want her to receive any further communication from anyone in this organization, or from ************************* himself. Address used for her to send her money to are PO Box ****** ********** ** **********. Phone numbers she has previously called to contact this secret society/ Neothink Society/ *************************) are ************ Please help me to stop this company from further brain washing and taking money from my aging parent. Kindly, *****************

  Business Response

  Date: 05/12/2023

  Please see attached document.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sent several messages for money against my senile uncle for at least 100 dollars at a time. I intercepted the 1st payment in hopes of protecting him. But they called him and got his debit cz Ard number against all that I have said to them

  Business Response

  Date: 12/05/2022

  Please see attached documents. 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There's a company neo- tech publishing company which has repeatly sent letters to my house, I am not interesting in Neo-tech publshing company. Recently I have filed a complaint with the BBB regarding this unwanted behavior of this company. Please see case#******** and case#********. On or around September 27, 2022 Neo - Tech Publishing company has sent out letter even after they were told by BBB and I to stop making any further contact with I ***************************. I attest that I have not made any request for service from Neo-tech publishing company since the recent case with BBB. I want all communications with me or anyone at my address to cease and desist. If Neo-tech publishing company makes the alleged claim they received a request from me via computer, I want the ** address of the source who made the request, the date and time and device type that was used to make this alleged request. This unwanted behavior from Neo tech publishing company is harassment.

  Business Response

  Date: 10/04/2022

  * Please see attached documents. 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************