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Business Profile

Residential Window Tinting

G.V.G. Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window tinting company damaged my vehicles rear window in process of removal or installation. This was my second visit to this shop to redo the rear window . It now shows a substantial tear in the *** shading of the glass. Tint was also installed sloppy and glue was left on glass causing bubbles that will not dissolve. If I do not receive a full refund in the amount of $323 , I will be filing the necessary paperwork to recover the *** glass that was damaged along with a full refund and other compensation.

    Business Response

    Date: 12/12/2023

    Dear Better Business Bureau,
    I hope this message finds you well. We wanted to inform you that we have successfully resolved the concerns raised by our customer regarding our ******************************************* services.
    We reached an agreement with the customer to address the ********************** issues, and in addition, a partial refund was provided. The customer has expressed satisfaction with the resolution.
    Should you need any further details or documentation regarding this case, please feel free to contact us directly. We appreciate your role in facilitating fair resolutions.
    Best regards,

G.V.G. Inc. is BBB Accredited.

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