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Business Profile

Resort

Hilton Lake Las Vegas Resort and Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is supposed to be a spa/hotel. When arrived learned at check in that the spa was closed. Never was notified about the spa being closed. The whole reason why my wife even went to Hilton was to suppose my mother for her 60th birthday with spa. Wish they would have notified us that the spa would be closed , I would have canceled . Because of them my mothers 60th spa day was ruined and we were unable to get her the ***** deserved for her birthday. The best the front said they could do for us was either cancel or get breakfast. I drove all the way from ********** to ******************************* I could not cancel I had no choice but to stay. Would like to request a refund from company or credit.

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We would say in todays era we pay for what we get and expect to get. I had the most uneventful stay at this resort. Upon my checkin I could sense from a young woman from the front desk her hesitance in dealing with my spouse and to think I am a Hilton rewards member she however does not know that due to many nights stayed with Hilton it is a contributing factor to her salary. I booked this time though a travel site due to the astronomical rates this property was charging. Additionally I was weary from my travels. Left the property to take care of my daily events on December 5 and upon my return to the property housekeeping did a deplorable job the room was not dusted and I reached out to the front desk my husband laying in bed they dust the headboard without asking him to move this is not acceptable at all

Hilton Lake Las Vegas Resort and Spa is NOT a BBB Accredited Business.

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