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Business Profile

Training Programs

The Landlord Academy LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22, 2024 I joined the Landlord Academy and became a member, expecting a 1 0n 1 mentorship for my real estate business. It started out well. I was able to talk to my coach and received a homework assignment to complete for the next 1 on 1 call. Then I booked a call for May 21, 2024, I received a call saying my coach was expecting a bady and I was informed to book a call in a weeks time. I Booked another call on May 28, 2024 this time no response. So, I waited until I finished a few more modules and Booked a call for June 26 no response. I sent an email pertaining to the issues I was experiencing on June 27, 2024. And have not received a email response pertaining to the issue that I bought to lite. I haven't completed a module since June. Today is September 18, 2024 and they are still withdrawing ****** from my account every month.

    Customer Answer

    Date: 10/08/2024

    Hello, To who it may concern 

    Im writing about my dissatisfaction of the landlord academy.   And would like a refund of my money. I have tried to give the benefit of doubt. Im am not satisfied with the results of this program and have lost faith in the service you supposedly provide.  I no longer wish to be apart of this community.  I have tried to reach my coach 3 times within the last 40 days to no avail , First I was told on May 21, my coach was expecting a baby. And I should book another call in a weeks time! (life happens and this would be understandable if true) I booked another call May 28 no response. So I waited until I finished a few more modules. I booked a call on June 26, no response. But I have seen  ******* post on ******** a few times within this 40 day timeframe. I dont know what type of scam is being run by this company, but Im  paying my money for a service, Im not receiving. I hope this issue can be resolved. Without further complications.

    Business Response

    Date: 10/14/2024

    Hey ********, I'm so sorry about your experience. I know your assigned coach did recently have a baby. I'm not sure what happened with the follow up appointments. This is not an issue I was made aware of until now, nor have I heard this issue from any other clients. I checked our conversation threads and did not see any correspondance from you, which means we were not able to rectify the issue earlier. But I just reached out via text message to secure a time for your coaching call and I will personally make sure the call gets confirmed with your coach and is a smooth process for you! So sorry for the issue. 

    Customer Answer

    Date: 10/14/2024

     
    Complaint: 22305279

    I am rejecting this response because:
    Because I sent a letter to them in July asking, for the issue to be fixed and never received a response! 
     I know longer wish to be apart of there community.  I dont trust them and think theyre Scammers. They have others complaining about the services they are not providing, being posted on their FB page.
    (The Landlord Academy)

    Sincerely,

    ******** ********

    Business Response

    Date: 10/16/2024

    I reviewed your account again and still do not see the outreach you mentioned. Again, I am very sorry for what happened with our coach having a baby causing the missed appointments. I understand you may not feel satisfied with this response, but we are here to deliver the education and coaching we promise. Please reply back to the text I sent you monday with your availability so we can schedule your coaching call and get you back on track! 

The Landlord Academy LLC is NOT a BBB Accredited Business.

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