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Business Profile

Vitamins and Supplements

IronMag Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order on 11/05/2024. As I was going through the ordering process, I added a discount code (rxmuscle20 - 20% off). I added my credit card information and my total was $162.62. As soon as I placed the order, another screen showed with a new total $180.04. Their system deceived me and completely changed the discount from $34.00 to $17.00. It completely cheated on my order. If I had seen the $17.00 discount prior to order submission I would have not gone forward and not placed the order. However, the discount was clearly showing $34.00 right before the order. I have chatted with their customer service online and they did not offer any support, and they only submitted a ticket for me. They gave me a number to call *************). I have called this number numerous times, and no one answered. I have left numerous voicemail messages asking someone to contact me, no one has ever called me back. I have submitted an email to this company to share what happened and to seek help. Someone after 2 log days replied and the rude stating that the discount code was a different one from what I have keyed in when placing the order. I have replied to that email showing proof to that person with screenshots that I have saved as I was placing the original order, however no one at this company takes responsibility to assist their returning customer. They have cheated on my order and I feel deceived. I have asked them to honor their discount code as their system showed during my order, or if they don't want to honor is I have asked the to cancel my order and refund me the money. I have not received any response from their customer service staff.I have also added a negative review on their website, however they took it down. It shows they are hiding their customer concerns, which it totally dishonest way of doing business.Can anyone please from ************************ assist me?As well, can ************************ file this client so that other consumer are protected from this company?

IronMag Labs is NOT a BBB Accredited Business.

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