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Business Profile

Food Processing Equipment

MeatProcessingProducts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Processing Equipment.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products online on 12-31-23. By March 11, 2024 I still had not received 3 items. I called to find out what was happening and was told that one item was shipping that day and the other two items were backordered. They were unable to tell me when those items would be available. They told me they would issue me a refund in the amount of $85.57. By April 17, 2024 I had not received my refund so I sent an email and received no response. On April 25, 2024 I spoke to Brooke. She said I should have received the check and she would look into canceling and reissuing it and get back to me. She did not. On May 13, 2024 I attempted to call and reached a generic voice mail. I left message to contact me. I have not heard back and have not received the refund.

  • Initial Complaint

    Date:05/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 08, 2024 I spoke with ******************************** about purchasing some equipment. I went on their website and got a list of products and emailed to her. I went through the financial process with Clicklease and I was approved. Since March I have been trying to contact Meat Processing Products by email or phone and not one has response and the numbers are not valid. I contacted Clicklease and inquire about the products and they claim not able to get connected with Meat Processing Products. I am requesting to see if the company is real or fake is being almost 90 days without any equipment or update from the seller. I have a lease for near 13k my payments are 519$ per month. I want to get my equipment or cancel the lease contract and return what I had paid.

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was ordered on april 19 2024 have not received the item
    keep sending emails and try to call customer service and no response to email and phone call goes Stright to voicemail and my credit card has been charged for this item that cost $2336.00

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was purchased 11/24/23. I paid over $1,000 including shipping for a chest freezer through this company. The freezer came damaged. I provided photo and video evidence to this company. They claimed that it was the shipping companys fault and filed a claim with the shipping company on my behalf. Communication was horrible on their end. Finally after months, they said there was nothing they could do as I didnt provide enough photos.

    Business Response

    Date: 03/15/2024

    Abby,

    The order ******* does not have your name or address listed on the order. We received your email stating that the item arrived damaged on 12/2/23. We requested photos of the product along with the packaging however you did not provide ample photos of the packaging.  Only 1 photo of one side of a box. We requested more photos but you never provided them. You sent a video of the driver delivering the freezer that shows he did nothing wrong. You then informed us that all the packaging materials were thrown out and that the unit does work.

    There was a limited time frame to file a claim with any carrier and without having all the photos and documentation in time we had no choice but to file the claim without this information.We were willing to work with you even though you did not follow the freight guidelines and informed you that if the carrier issued any credit for the damage that we would refund you that amount. The claim was denied as we could not prove that the carrier did anything wrong.

    We are not able to replace or refund the order as stated the freight policy was not followed and Meat Processing Products considers this matter closed.

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $1500 stand from this company and the packaging came damaged. I took photos and notified the driver like I’ve done with their competitors, however, when I called them the same morning with photos and the update, they told me they sent an obscure link buried in no less than three co formation emails they sent me saying I had to notate the packing slip of the damage. The damage was unknown until I could unpack and inspect the package.
    This is how every other web equipment dealer I work with operates and yet they told me they are the industry standard and everyone would deny my request for compensation or a new stand.
    I asked for someone in leadership to reach out and I haven’t heard a word back.

    Buyer Beware!

    Business Response

    Date: 04/19/2023

    The customer contacted our customer service department after he signed for the delivery informing us there was damage to the unit. The buyer provided the attached photo showing that some damage was evident prior to signing for the delivery. The customer failed to follow the freight guidelines that was discussed and emailed to him prior to the order shipping out. Since the customer failed to note the delivery receipt with the damage the freight department was not able to file a claim. We informed the customer that he would need to file the claim directly with the carrier as the buyer stated he contacted the carrier and the terminal manager stated he noted the account. Meat Processing Products contacted the carrier as well and there was no notes listed on the account. All freight shipments must be inspected prior to signing for the product, failure to comply with this policy may result in no compensation to the customer. We have no further recourse on our end since the customer failed to follow the freight policy. We did inform the customer to file the claim with the carrier directly and let us know if he needed any documentation as we would be happy to supply. We apologize for the experience the customer had with our company and wish we had more options to provide. We have no options available as the unit was signed for as "Good" condition. Thank you for your understanding and your cooperation.

    Customer Answer

    Date: 04/19/2023



    Complaint: ********



    I am rejecting this response because:

    The only notice of how detailed they needed their delivery process to be followed was a single link buried in only one of three different shipping verification emails.

     

    they never instructed my verbally how to deal with damage short of refusing the delivery and because the package was 100s of kinds they instructed me on the phone to inspect and call immediately which I did.

     

    they conveniently left off in the call I’d have to specifically notate that I’d be inspecting and calling with damage.

     

    further, they tried to tell me this is “how everybody does business” which is simply not true. One of their largest competitors, ********************, has handled all damaged deliveries with class and customer support in mind regardless of how the initial delivery skip was signed, assuming the were delivery photos and a quick call to the , all of which I’ve done here.

     

    in fact, upon reading their other BBB complaints and their online reviews they seem to use this tactic often with the same disclaimer knowing how hard it would have been to find this link and follow these instructions to a very specific set of actions.

     

    they are a shady company and I would expect they ship damaged goods knowing how unlikely they’ll be responsible to cover.




    Sincerely,

    ***** *****

MeatProcessingProducts.com is NOT a BBB Accredited Business.

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