Complaints

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• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Honeys gentlemen club on July 27. With My constituents Dr. ******** and his brother were in town. We played golf that week three times Saturday. We went to the gentlemen club and was entertained for about an hour. I purchased a bottle for my group and had a private dance, and there was some technical difficulties with the charge for the private dance. The establishment kept saying it wasnt going through. It wasnt going through come to find out there was over $6184.16 charged ********** account and on my credit cards

  Business Response

  Date: 10/15/2024

  Mr ******* did visit our club and did reach out about a refund for his evening he spent here 

  first false statement is - he was here for much longer than 1 hour 

  he arrived at club around 9-9:30 pm and the last ticket we have on file that he paid cash for was at 4:07am (about a 7 hour stay) he was alone the entire time and was back in the VIP rooms for majority of the time here.

  attached is the 5 tickets on file with pictures of mr ******* in each one as he signed for each one of those transactions. he also sent a cash app payment to one of our entertainers while he was here WHICH IS AGAINST OUR POLICY which also resulted in that entertainer not working at honeys any longer.

  when Brain came to me with this request i reached out to all staff members that helped him while he was here and every single one of them assured me that he was made 100% aware of each charge and the amount prior to him signing 

  At the end of the evening he was on his phone with his bank trying to get them to release the hold the bank put on his card due to all the prior transactions made that evening 

  when the bank denied the release of the hold, thats when mr ******* left the club.

  i even went even further on this matter, in conversation with mr ******* he mentioned he played golf at ********** , i personall know one of the pros at ********** and the bar tender and have known them both for over 10 years. i reached out to them both to see what their out look was on mr ******* being that he claimed to be over charged and taken advantage of , and they both reported that he is known for this exact thing and when they hear his name  they know its going to follow with something shady (their words, not mine)

  please feel free to reach out for any additonal info you may need 

  ****************************************************************

  ************

   

  thank you 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22235304
  
  I am rejecting this response because: Why would you resort to deformation of my character by lying about a conversation that you had with one of my clients  *** the tournament director from ********************** where I have been in good standing with producing my ******** Ballin Birthday golf celebration  for the past 3 years. *** informed me that he knows ***** but had not spoke to him in months.  These  desperate lies to validate stealing funds from my bank account is common practice according to ****** an employee who reached out to me on Sept 24th  to offer his help with getting my funds back from Honeys which there are other victims where customers were drugged in their drinks and the entertainment was also stealing from patrons. ****** said that "What was done to the customers at ********************** is plain not right and its stealing " ****** does remember walking me into the club on the night in question and escorted my guest Dr **** ******** and his brother ******** ******** to my table. ****** informed me that a detective  would also be contacting me to help resolve the the matter. Another lie is that I was on property til 4:07am when my bank froze my account for suspicious activity due to the unauthorized  deductions where I was being told that the original $500 was not going thru I  then left the property. I never sent a cash app but a  zelle from my account  to try and pay the original $500, also was assisted  at the *** by the entertainment to try and pay the original agreeed transaction and also was asked to try my credit cards . ****** informed me that its not policy for the entertainment to recieve seperate payment like *****. I was told that Honeys told the entertainment to take some time off and I was told that they had got fired but, they are back at work there. ****** also informed me that the signature devices are put in the customers face to take a picture to make it seem like they approved it! The biggest lie is that I was not made fully aware of all of the charges being deducted from my account. 
  
  Sincerely,
  
  ***** Dale *******

  Business Response

  Date: 10/23/2024

  1. I have zero reason to lie about anything at all and everything that i have responded with has only been the facts.

  I could send a screen shot of the conversation I had with *** at ******************* and will if its needed but to say I am making things up is ridiculous and is abs unnecessary.

  2. Abs zero funds have been stolen from Brians account ort anyone's account for that matter. we have procedures in place for this exact situation for it happens a lot in this particular industry.

  every single dollar that was charged to ***** was confirmed and he was not mislead in anyway. the $700 Zelle payment made to the entertainer was simply for more time with that entertainer and not at all to cover any charges that possibly didn't process. EVERYTHING THAT ***** IS STATING IS FALSE. exp, in his first message he stated he was here for only about an hour when he was here for almost 8 and I have cctv footage backed up to prove this if needed as well.

  The entertainer that accepted the Zelle payment from ***** was deactivated the very next day and will never be allowed to work here again. I have proof of this as well if needed.

  he was on the phone with his bank because there was a hold put on it because the amount of activity that Brain was authorizing and he wanted the hold lifted so he could spend more, they didn't release the hold, and he left the club otherwise the amount in question would be a higher amount

  **** one has ever been drugged here at Honeys, we do everything by the book and if anything were to happen, we have taken care of it immediately and it's never been an issue again.

  4. There are no detectives involved in any type of cases involving Honeys. ****** called me and informed me that he ran into ***** and ****** said anything he could to get out of the very confrontational situation ***** created when he was approached. ****** stated he was a bit afraid because of the way ***** was acting. i was not there myself so this is only the info i was told.

  END OF STORY IS 

  ***** WAS PROPERLY INFORMED OF ALL CHARGES PRIOR TO HIM SIGNING FOR THEM AND HE ALSO ADDED A CUSTOM TIP $ AMOUINT TO EACH ONE OF THE CHARGES. 

  HE SPENT TO MUCH MONEY AND REGRETTED IT IN THE MORNING AND DECIDED HE WANTED SOMEONE ELSE TO PAY FOR THE GOOD TIME HE HAD THAT PREVIOUS NIGHT.

  THIS HAPPENS VERY VERY OFTEN IN THIS BUSINESS , I RECIEVE CHARGEBACKS OFTEN FROM CLIENTS THAT HAVE BEEN HERE AND I HAVE NOT LOST A SINGLE CASE BECAUSE OF THE PROCEDURERS I HAVE IN PLACE. 

  THAT IS ALSO SOMETHING I EXPLANED TO ***** WHICH IS WHY HE DECIDED TO CONTACT THE BBB IN ATTEMPT TO RECIVE A REFUND AND NOT SIMPLY FILE A DISPUTE WITH HIS BANK, 

   

  HE KNEW HE WOULD NOT WIN BECAUSE THE DOCUMENTATION THAT I HAVE SHOWS ANYONE THAT THEY WERE 100% AWARE OF WHAT THEY WERE DOING.

  BUYERS REMORSE SETS IN THAT NEXT DAY AND HERE WE ARE...

   

  PLEASE LET ME KNOW WHAT OTHER INFO IS NEEDED 

  I WILL BE MORE THAN HAPPY TO PROVIDE ANYTHING NEEDED TO ELIMINATE THIS CHILDISH BACK AND FORTH CONVERSATION. THE TICKETS ATTACHED TO MY FIRST RESPONSE IS PROOF ENOUGH TO SHOW THAT ***** IS SIMPLY JUST TRYING TO SCAM US OUT OF MONEY HE WAS WELL AWARE HE SPENT.

  I decided to attach converstion i had with golf course pro JUST TO SHOW EVERYONE THAT ***** ******* WILL LIE TO GET WHAT HE IS TRYING TO GET 

  NOT BECAUSE I FELT THE NEED TO VALIDATE WHAT IM SAYING

  AGAIN HONEYS HAS ZERO REASON TO LIE AND I HAVE ONLY PROVIDED THE FACTS 

   

  THANK YOU