Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 23rd I messaged through their chat that we wanted window seats and carryon bags included. After several attempts and hours of waiting to secure the selected flight, no one responded, so I called and waited for hours on the phone.When I finally reached someone ******* I guess I told him I wanted window seats and carry on baggage. I asked was it included per the selected flight. The person said yes to both. I later received a call from ******* stating the airline was not accepting carryon and they would have to check in at no additional charge.Oct 28th I finally received my ticket confirmation after calling since it was longer than 72 hours and followed up with Spirit to find out I didn't have seats or luggage. I contacted this agency again and they tell me I would get my seats 24hr before check in and they would add the luggage. I reminded them of window seats and that was not what I was told originally.I called Spirit again, no seats and no luggage. This time ******* **** on me when I called back. He sent an email with the 24hr seating c*** and the luggage department would add luggage to my returning flight which now tells me I don't have luggage for either flight.I called Spirit 2 Nov and there's still no luggage or seats. I was told by Spirit if I wait 24hr before my flight there aren't guarantees for our seats and I MUST make this business ******* flight leaves on 15 Nov, confirmation number JL26UW.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked through **************** using my points. Months later I googled **************** travel phone number I was connected to an agent named **** lancer . He helped me rebook my flights and upgrade me. I asked to use my points and he said I couldnt for an upgrade. At no point did he deny NOT being an **************** travel agent and he had many opportunities. I flew to ****** okay but paid a lot to upgrade and had no idea I had to pay a a service fee. On the way home I was unable to fly because my original flight had been canceled by a person outside of **************** or delta this was **** ! I had to pay 1300 plus 550 dollars to get home from ******. I have emails detailing everything and a promise from **** to be reimbursed for my expenses. He is now ghosting me.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called what I was led to believe was ***********************. The agent, *****, let me know that my flight change could be handled. I was told that the fees would be separate charges for taxes and the change in flights. I asked if I could pay with points, which is why I called ***********************, and I wanted to get any additional points for using **************** Travel. The representative let me know that I could not use my points and sent me an email outlining the charges. I was charged an additional $1,442 to change the flights, $300, and $10. I now understand that the $300 was the fee to change the flights with *****. The rest was just this travel agency acting like they are ***********************. The total that I paid was $1,752, but I should have only paid $300. This was extremely misleading.I received an email to confirm the charges. We had missed our flights and needed to rebook. I agreed in the email, understanding that the $1,442 amount was the fee for the ticket. I asked why my points could not be used, considering that it is the only reason that I called. I was already at the airport and in the line with *****. ***** said that points could not be used on changed flights. I was extremely mislead throughout the entire interaction. People need to be aware that they should avoid this business.Only $310 went directly to the airline. I have never been scammed like this before. This is a terrible business practice.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by Aceflight Hub. I Googled Amex travel, who I used to book original flight using rewards, no cash, and a toll free number came up under Amex Travel, never call a number you find on ******. I called the number and they portrayed themselves as **************** travel and asked the same questions as ****************. They charged a lot of money for something that should have been free. I asked why there was a charge and ****** ******* (or whatever his name is) ************************ Direct Line - *************** **** Line - ***************, Lied to me and told me I could not use rewards to make the fl;ight change change, which is compeletely wrong, and needed to pay an out of pocket charges. He did not tell me that he was not **************** when I asked, or that he worked for a seperate company. I used the information I gavce himand made changes on Untied online site and played it off like he was elping me from ****************. He and his company are scammers and liars.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** My Booking EQLNAG ******* date01/12/24 to 02/13/24 I received email cancel your reservation I called Flight hub and told me this ticket only for refund or pay extra fee like airlines penalty and new fare cost more or cancel ticket and I got refund but I talk to Virgin air and airline say this is minor change but not cancel flight talk to travel agent, Flight hub wants more money thats why fraud I have all proof I lost more money to book new ticket Like extra begs cost $400.00Plus transaction and hotel more ***** *********************** EQLNAG

• Initial Complaint

  Date:08/29/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint for 5 airline ticket charges due to the fact that I was misinformed by the Ace Flight Hub agent I spoke to who represented himself as a ********* Airlines employee. He also made false statements that the ********* flight was canceled and that I needed to book new flights on ****** Airlines. I have since learned that our flight had never been canceled. The representative lied to me and charged me for 5 flights on ****** airlines due to the fact that I could not check in for the ********* airlines flight. He also told me that there needed to be an additional bogus second charge in order to hold the flights. I am requesting reimbursement because of the misrepresentation and multiple instances of lies and false information that the representative provided. (Please see uploaded document for more details.)