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Business Profile

Allergist

Tottori Allergy and Asthma Associates. P. C.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tottori Allergy and Asthma Associates. P. C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tottori Allergy and Asthma Associates. P. C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a patient at Tottori since June 2024. I have relocated and my new allergist and I have been trying to get my serum transferred for over two weeks and nobody is returning our messages or able to help when we call. I am having allergy flare-*** that are getting worse by the day. Tottori needs to reply so that I can get my medical needs addressed.

      Business Response

      Date: 09/24/2024

      We are in response to the above complaint. After careful review of the complaint, we respectfully ask you remove this complaint from our profile. The patient left a message on our nurse line in which the message was triaged to the nurse coordinator, who spoke with the patient to resolve this matter. Thank you.

      Customer Answer

      Date: 09/25/2024

       
      Complaint: 22265127

      I am rejecting this response because the response time was unacceptable. My first request for my serum to be transferred was mid-August while I was in office. I then began leaving messages during the last week of August and a couple more in the first half of September. I was contacted by a nurse at Tottori on 9/24/24, nearly 6 weeks after my initial request. This timeline is unacceptable for medical requests 

      Sincerely,

      *********** ********

      Business Response

      Date: 09/25/2024

      We are reviewing the customers complaint regarding the 6 weeks duration, as our records indicate our office staff was contacted 3 weeks ago with this request. Although we apologize for any delay, our management team took immediate action upon discovering this concern and contacted the customer immediately. We will further investigate this matter. Thank you

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** did not bill both of my insurances in a timely manner. Billing department is not wanting to work with me.

      Business Response

      Date: 08/05/2024

      Due to HIPPA regulations we are not able to respond to these false allegations which are defamatory in nature. With over ********************************************************************* our industry. 

      Customer Answer

      Date: 08/06/2024

      These are not false allegations. *** reached out numerous times to the billing department and even spoke with ***** and ****** over at the ******************************************. Ive also contact my insurance company in regards to this case. They have told me because Tottori Allergy & Asthma Associates have a contract with my insurance, legally I can not get billed for a balance that is not my responsibility. 

      Customer Answer

      Date: 08/06/2024

       
      Complaint: 22083870

      I am rejecting this response because:

      Sincerely,

      *************************

      Business Response

      Date: 08/08/2024

      To whom it may concern,

      Thank you for the following information. As previously mentioned before we adamantly deny these falsified allegations, and request they be removed from our records as the complain is without merit. The facts are as followed, ************ came in for a office visit and testing on 07/10/2023, and serum mixture was billed out on 07/12/2023  and only presented one insurance in which we billed. A year later that insurance started to recoup previous payment as they found out there was another insurance that is primary. As a courtesy we reached out the insurance company who was doing the recoupment to find out what is going on, the insurance company informed us with the other insurance information and provided member ID, upon receiving this information we did rebill the claim to the correct insurance, and claim has been denied due to timely filing. Our management team has spoken to ************ and mutually agreed we will rebill the primary insurance again per her request and speaking with a representative from that insurance. Ms. ***** was informed if the primary insurance still does not pay for the claim she would be responsible for the valid balance owed. Therefore, the patient did not present correct insurance which led to a valid balance. This is a standard national billing practices, also please see attached financial policy which was signed by ********. 

    Tottori Allergy and Asthma Associates. P. C. is BBB Accredited.

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