Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i originally bought saturday 8/3/24 at 7:11 pm for Sunday 8/4/2024 to go cause i showed up for the first time at 8/3/24 after 7pm and the lady who sold me the tickets said there was only 1 ticket left my granddaughter is 16 so she could not go alone and cause of her age we had to leave bu 9pm so i told her i need 2 tickets for tomorrow then which is sunday 8/4/34 she said is was cheaper sunday $124 & $114 for sunday so saturday was higher and only 1 ticket avaliable so we left area15 and went on sunday august 4 she said the pricing was different so she charge me my passes it sent me notification $362 and i said why so much for 2 she said she assume i needed 3 cause she saw 3 of us and i told her no i said 2 i asked you for 2 cause you said she can not go alone cause she was not 18 so we walked over to the help desk which the guy supposely fixed but he put wrong date of saturday 8/3/24 so i refunded incorrectly $74 not my originsl $124 paid all these mistakes are done by the employee not me so i need them to fix this cause they charge me 3 by mistake when i asked for 2 and help desk charge me saturday 8/3 when i bought for sunday 8/4 i have the emails and screen shots so he said he would fix it and has not fix i go an email follow up which is still incorrect cause i ourchssed 2 for sunday $124x $114xand its not make sense if i bought for sunday 8/4 not saturday 8/3?why wont they refund it correctly they trying to charge me $149x $139x for saturday tickets which the help desk entered wrong and the lady told me only 1 ticket was avaliable for satuday 8/3 so we left and returnd 8/4 sunday if it was all thier errrors why they will not fix and refund me correctly i missing $50 refund to complete the $124 i was charged for 3rd ****** so i will not recommend this place to anyone its unfair practices

  Business Response

  Date: 09/23/2024

  This is the response that was sent to this guests from our customer service team. There were additional charges refunded. 

  I do see the miscommunication, I am refunding you the difference and updating your charge to the Sunday Pricing. I have also discounted both tickets to the Child/Military/Local/Senior pricing and refunded the additional $60. 
  
  Please allow 3-5 business days for this to reflect on your account.
  
  Thank you so much for your patience and allowing us to resolve this for you. 
  Have an amazing day and thank you for visiting us!

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to fly to *** Vegas from ********** for a dance party event. My plane got in at 8pm and the event started at 9pm that night. I contacted the company via chat asking about their VIP booth and made sure that I would still be able to get the booth after my flight arrived and me checking into my hotel and getting ready: they told me the event would be going later and I wouldnt have an issue. I checked in a little after 10pm at the event and they told me the event was over at 10pm. They refused to give me a refund or make any accommodations and told me I just lost out on almost 700 dollars. The flyer for this event had no end time listed. I was able to purchase the booth same day. The flyer said the show is at 9 and doors open at 8. The receipt doesnt not say I need to be there by a certain time. They offered to give me a booth for a further event but I do not live in the same state so that is pointless.

  Customer Answer

  Date: 03/27/2024

  This company has agreed to refund me in full. In 7 business days 

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to express my deep dissatisfaction with our experience at the Rod **** concert at Area 15 in Las Vegas on Feb. 10 2024. We purchased tickets for my wife's graduation gift, expecting a memorable occasion. However, our evening turned into a nightmare. The advertisement promised a 10 o'clock concert by ***********, but instead, we were met with a ** concert. Adding insult to injury, the outdoor tent lacked heating, subjecting us to freezing temperatures of 33F. Despite layers of clothing, we endured over 4 hours in unbearable cold, resulting in aching pains and numb limbs. While the ** repeatedly announced ***********'s imminent appearance, our hopes were dashed as he never took the stage. Disheartened and physically uncomfortable, we reluctantly decided to leave. This disappointing experience not only ruined our special occasion but also wasted time and money, including the costs of travel from *******, *******, and accommodations due to the Super Bowl weekend. We demand a full refund for the tickets and compensation for our travel expenses. Furthermore, improvements in event planning and communication are essential to prevent similar disappointments for other patrons. I paid over a total of $1634. I currently file a complaint on the ticket seller and they informed me that I should be contacting the venue to get a response. originally filed on 2/12/24.

  Business Response

  Date: 03/01/2024

  We are very sorry for this guest's experience which happened at AREA15. However, AREA15 was simply the venue location for this artist and the show was booked and ticketed by Icon Presents. As such can you please direct his complaint to them at **********************. 

  We would like to offer this guest an experience package for their inconvenience and I've forwarded the guest's information to our Customer Experience Team who will reach out to them via email.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21351424
  
  I am rejecting this response merely due to in their response it was stated that they  themselves would personally reach out to us via email. I gave the 13 days and this is the last last I have to acknowledge this.
  
  Sincerely,
  
  ***********************

  *********************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lets start with not a single person asked for our IDs when purchasing alcoholic beverages inside the portal. Every single person in there was vaping and when we vaped in the outside area next to the bathroom we were told to get the f**k out. When we went back and demanded the name of the security personal that said that instead of informing patrons of rules politely (NOT POSTED ANYWHERE INSIDE) we then had our IDs confiscated (government and military issued) and were aggressively slammed outside (10+ power hungry security personal for 2 people) even though we were complying with leaving (BECAUSE THEY ALREADY TOOK OUR IDS). We have video evidence of unnecessary aggression from security and have plenty of text message evidence from other patrons from this night as well as posted evidence online going months back showing unnecessary aggression and THEFT from whatever security this place hires. They claim they never took our IDs but they were NEVER PULLED OUT ALL NIGHT BECAUSE NO BARTENDER EVEN ASKED! We demand the video footage from Sunday, October 6th, 2023 around midnight SHOWING SECURITY PERSONAL STEALING IDS AND LYING ABOUT HAVING THEM TO PATRONS AND POLICE. This has all been filed with the police and we hope this business gets slammed for selling alcohol without checking IDs and stealing customers property. Security is a joke; you dont want to check bags but youll body slam the first person that vapes in a foggy room. Were also looking into pressing charges against the short, fat security guard that stole said IDs, did the body slamming and then ran away when police came.

  Business Response

  Date: 10/26/2023

  We have reviewed this complaint. Prior to that, I have also spoken with the person who's ID is missing, reviewed video footage and conducted a full investigation. I understand this guest is upset with their experience at AREA15, but we do not agree with the statements made in the complaint. We do however acknowledge that the initial interaction with the vaping could have been handled better by the 3rd party security officer and we have made changes to the program with that vendor. Beside that, we are sorry that the guest did not enjoy their experience. We have a very strong alcohol control plan in place and have operated for three years with zero violations.  There is code of conduct signage posted at every entrance to the building. We have a no vaping policy and its noted on that signage. 

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my phone they claim they don't have it but now they stop answering the phone I've been trying to call for multiple times now keep just not letting it go to voicemail I talk to the security guy he said there's nothing took it that he can do but yet he described my phone the way exactly happened before I even described it myself and his name is Casey am
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/23) */
  Contact Name and Title: Jim H*******, GM
  Contact Phone: **********
  Contact Email: jh*******@area15.com
  We reviewed this and it seems like there is a misunderstanding here. I reviewed with the security team and they informed me there was no cell phone turned in or in their possession. I'm unclear what else can be done about this, beyond collecting the person's information (which we have) and if it turns up we will contact the guest.
  
  
  Consumer Response /* (2000, 7, 2022/07/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I I have proved that my phone is taken by one of the security members due to the fact the V happen on July 10 it is now July 27 and they still haven't answer the phone every time I call and ask about it too three the security guy describe the phone as I was saying it for my find my ****** app thing has a location to the dock as in I know exactly where the phones due to the phone being 1300 it's legit even if it's off and I will prosecute to the full extent fullest extent and I have evidence vouching what I'm saying