Complaints

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• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 7/11/24 my daughter and I went to Mini rand Prix to ride the go-carts. I paid $110.98 for the cars for 3 hours of use. Unfortunately, it ended up being about 118 degrees that day and the seats were too hot to sit in for that amount of time so we only went around the track 1 time. We came back inside and spoke to a heavy-set woman and asked if we could get a refund for the remaining time as it was too hot outside. She explained that the company did not provide refunds and she could only give us credits for the arcade. I advised her that was not what I paid for. She got the manager and he said the same thing, that they could only give us credits for the arcade. To avoid arguing, we left the establishment and I immediately disputed the transaction with my bank. My bank provided me a credit on or about 7/12/24. Today 8/19/2024 I woke and saw that my bank reversed the charge. The merchant advised the bank we rode the cars 1 time which was valued at $29.99. So therefore I am expecting a refund for the remaining amount of time, but instead of returning my money, this company tried to provide me credits to a crappy arcade. I am not interested in arcade credits, I would like the reimbursement of my money that I paid for a service I could not complete due to weather conditions. I did not agree to arcade credits, I am interested in a refund. I am looking for an amicable resolution to this issue and hope that this company can refund me my funds without having to extend to legal proceedings..

  Business Response

  Date: 08/19/2024

  We appreciate the opportunity to respond to this complaint.

  Ms. ********* visited our facility on July 11th where she purchased a Locals 1-hour High Speed Euro Kart Pass for $59.98 and 1000 Arcade credits with a 100 point bonus for $50, plus a $1 card issue fee, totaling $110.98. 

  Our outdoor amusement facility is located in Las Vegas ******, where June, July, and August temperatures often reach above 110 degrees.  Despite these very hot conditions, we operate an outdoor amusement facility which serves thousands of guests during these months.  As is true for most amusement parks, we do not provide refunds for inclement weather, as weather is completely out of our control, and we expect that guests are aware of weather conditions and capable of making a decision about whether or not they want to partake in outside amusements prior to purchasing their services.  As a good faith courtesy to guests, we do sometimes offer to convert their outdoor amusement credits to indoor Arcade credits, as it appears we did in Ms. *********** case.   

  At the time, Ms. ********* appeared to be satisfied with the conversion of her outside amusement credits to indoor Arcade credits, as evidenced by the fact that she fully expended the Arcade credits she had purchased as well as those provided to her in courtesy prior to leaving the facility. 

  After fully utilizing her purchases and leaving the facility, Ms. ********* filed a dispute with her credit card company claiming not to have received the goods/services she purchased.  We followed the credit card company's dispute resolution process and submitted the evidence to the contrary.  The credit card company reviewed the evidence, and it appears they agree that Ms. ********* was provided the services she paid for.

  I am attaching a report showing what Ms. ********* purchased as well as how she used her purchased services/credits.  We have not yet received the final decision documentation from the credit card company, but will be happy to submit that upon receipt as well.