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Business Profile

Amusement Parks

Sky Zone Summerlin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took the grandson to sky zone. He visits 2 or so times a year. Told the cashier, in no uncertain terms we did not want an ongoing bill/monthly subscription. Was bill at least 3 times ***** per month. It is my fault that did not notice it right away. Tried to get a refund. Recieved one response. never heard back. We were fraudulently signed up for this service.

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/3/2023 I took my kids and purchased the membership for all 4 of them. As the month went on we did not use it enough to keep it going. I started calling the summer sky zone office on 10/26/23 to get my membership cancelled, no one would answer the phone or return calls from my messages left. On 11/3/23 I was charged again after trying to call everyday. Finally on 11/4/23 I got someone to answer they advised they could not cancel it I had to do it online. I told them I tried but didnt have my number and needed it to cancel. She provided it to me and I asked for a refund. She told me that she would submit something to get me the refund and we disconnected. On 11/4/23 I got an email it was canceled and I replied asking for a refund. After a few attempts to work this out in email I am still being declined my refund for $99.96. The membership has been cancelled but I would like my refund based on trying to contact them for several days to cancel and leaving messages within the time frame to cancel with no response.

    Business Response

    Date: 12/09/2023

    I emailed guest in regards to the situation and processed the refund. I apologized for the lack of communication and informed the guest that she could email us directly at any time.

Sky Zone Summerlin is NOT a BBB Accredited Business.

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