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Business Profile

Amusement Parks

SlotZilla

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have picture taken with my activity which I didnt not have receive. I emailed the company as instructed to do on 30 Oct, I have been given the run around since and still have not received a refund. They are not stating I need a PayPal which I do not have, and Im wanting the money placed back on to the **** card that I used to purchased. They are telling me they cant do that. I now want a full refund for the headache and frustration. Ive been very patient and they have no solution to get this resolved. I have some email traffics attached

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of this year I booked 2 tickets to the Slotzilla for my husband and I to use on our vacation to *****. Upon our arrival to ***** we learned that my father in law had suffered a major health event and was on life support. Everything happened very fast. Within 18 hours of arriving in Vegas we managed to find a flight right back home. Due to this emergency, we were unable to use our Slotzilla tickets. I tried repeatedly to call, left messages, tried to email multiple times only to have the email returned as undelivered. There is literally no one in any form of customer service to help you with any kind of dire situation. Normally I would not seek my money back but this situation was due to extreme circumstances and we were forced to leave before even beginning our vacation. No one in the Slotzilla office would entertain talking to me. I had to leave a phone message or email. I dont feel that's the way to properly run a business. There is absolutely no customer service support and I have tried for months. I know a refund of $125 isn't much but it's about principal. There has to be some kind of real person to talk to when a situation like that arises! The avenues that are set up for customers are not interactive. No one returns a call and the emails are not deliverable. I dont think we will be using Slotzilla the next time we return to Vegas.....im sure many others won't either.

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Photos were part of the slotzilla deal that I purchased. To access the photos I was given a ** code to scan with my phone. The ** code took me to a web site asking for my credit card and it indicated that my card would not be charged, only needed it for location data. Citi credit fraud reject the card charges and locked up my credit card. On line my account showed 5 charges flagged for fraud ranging from 1$ to $35.95. The citi customer service rep indicated the charges were recurring and the card should be replaced with a new number. So buyer beware of this con.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ticket via the slotzilla website on September 10, 2022. I purchased a flight time of 7:20 PM. Arrived at 7 PM and began the process. I was advised by employees approximately 1 hour as well as this time being posted in their website under FAQ's.Persons are divided into groups of approximately 10 people. About 830 PM our group was allowed on the top floor for the zip line. I observed the 2 groups ahead of us still waiting on the top platform to ride. I estimated another 1 hour wait which was confirmed by an employee.At about 845pm I felt this was too long to wait and inquired about a refund. Employee ****** advised there was currently a fire alarm in the ticketing office. Not know how long this would last, I left the area with intention to call for a refund.I made 4 attempts to resolve the issue via phone. I was advised the manager in charge of refunds works 8am-5pm. It should be noted the 4 times I have called someone only answers after 5pm. I was advised they do not do call backs when I requested the manager contact me. After numerous attempts they said they would leave a note for the manager for call back. I have been waiting 1 week for call back.I paid $145.90 for this ride, waited approximately 2 hours when their website estimates 1 hour, and could not get a refund in person do to a fire alarm. Numerous attempts were made to contact the business. I was advised by an employee through my attempts that they do not due call backs due to the high number of these types of calls.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I bought a ticket for my daughter to zip line and have a photo taken on 7/11/2022. Purchase was made 7/6/2022. When she arrived she was told she could not go due to weight requirements, she's too small (which were not disclosed on the website). We were told a refund would be issued. It's now 8/1, and I have left multiple messages and no one calls back or refunds the ticket and photo cost. Left messages at XXX-XXX-XXXX.
    Confirmation #XXXXXXXX-DXXX-XXD0

SlotZilla is NOT a BBB Accredited Business.

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