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Business Profile

Apartments

Bella Estates Apartment Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The VA and my apartment management have ignored my conditions, which are ************ name is ****** *******, and today is February 13, 2025. I have reported seeing pests in my apartment that I am allergic to, and I have not had help. I have been paying out of pocket to try to resolve my health concerns despite the responsibility of my apartment management and VA VHA/VBA Federal healthcare and benefits. Others have often told me they have noticed me constantly coughing even when I am unaware of it. Sadly, I guess I'm used to it by now.I notify my apartment management of reoccurring respiratory and other allergic reactions in my residence. Some of them are due to mold and pest control complications. My concerns were dismissed as if I was complaining for no reason. And told there is nothing else that could be done about my request for accommodations for severe allergies. Plus other hazards that I have gone to the VA ER for treatment.The last time that it rained severely most of the apartments here ceilings had sunken in and collapsed. In my apartment, it has caused water damage to the floor part of my ceiling and other places. I am not able to specifically say the full extent of the damage without having expert knowledge and the tools and supplies to test my own comprehensively. And my apartment management has never sent any specialist technicians to do so either. And my respiratory problems only got worse.Every morning, around 3:00 a.m., I wake up congested due to post-nasal drip. This causes me to gag severely, and I nearly vomit while trying to expel thick phlegm from my throat.Sore *********** when coughing Pain when taking a deep breath, especially when my lungs reach full capacity more I inhale, the more the pain increases Persistent cough ******************* Body aches Chest tightness Wheezing Difficulty breathing Neck pain and hand pain Degenerative arthritis of the spine Flat feet Diabetes Blurry eyesight Plus other symptoms.

    Business Response

    Date: 02/13/2025

    We here at Bella Estates have responded to ****** ******* in a timely manner,****** ******* reported his pest control issues on Wednesday 2/12/2025 and we responded on 2/12/2025, we have never received a report for any mold/water floor damage complaint until today 2.13.2025 from this BBB Complaint #********.I have attached all work orders, contact we made via e-mail for 2/12/2025 regarding pest control, and $50.00 application fee e-mail if needed

    Business Response

    Date: 02/13/2025

    To BBB,

    We appreciate the opportunity to address the concerns raised in BBB Complaint #********. Our records demonstrate our commitment to prompt and thorough response to maintenance issues:
    Regarding Mr. ********* pest control concern:
    Initial report received: Wednesday, February 12, 2025
    Our response: Same day, February 12, 2025
    Documentation: Work orders and email correspondence available for verification
    Regarding the mold/water floor damage:
    First report received: Today, February 13, 2025, via this BBB complaint
    No prior reports of mold or water damage were submitted through any of our communication channels
    No previous maintenance requests regarding these issues were received before the BBB complaint
    We maintain detailed records of all maintenance requests and resident communications, including:
    Complete work order history
    Email correspondence regarding pest control (dated 2/12/2025)
    Documentation of the $50.00 application fee communication
    We are committed to addressing all resident concerns promptly and thoroughly, as demonstrated by our same-day response to the pest control issue. We take all maintenance issues seriously and encourage residents to report concerns immediately through our established maintenance request system to ensure the quickest possible resolution.

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been without A/C for (7) days now. Also my ceiling is leaking which cause power to go out in the room. Only the room!

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 8, 2022/08/17) */
    Dear ******** -

    Thank you for your recent communication with Racquel P****, regional manager for Bella Estates. All work has been completed with a full replacement of the HVAC unit for your apartment. Additionally, the committed $350 rent credit will be applied to your resident ledger. It is our expectation to have a satisfied resident base and we appreciate your patience while the problem with the HVAC unit was diagnosed and ultimately corrected. Should you need anything further, please do not hesitate to reach out to Racquel at ************.

    Thank yOu,

    Julia F******
    VP of Operations
    *************************


    Consumer Response /* (2000, 10, 2022/08/18) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The issue is repaired and they accepted my offer so all is well.

Bella Estates Apartment Homes is NOT a BBB Accredited Business.

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