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Business Profile

Art Dealers

Art Crate, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gift card for a friends birthday last September and she had issues logging in to her account after she took the art quiz. No one has responded to her or my inquiries about resolving the login issue. So the money I gave them on her behalf is gone without any services or goods rendered.

  • Initial Complaint

    Date:01/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a $50 gift card on 9/21/2022, and received an email from an Art Crate "curator" wishing me a happy birthday and that I should email back with the items I wanted to purchase, so that they could send me a custom link to redeem the gift card. On 12/28/2022, I emailed back with the items I wanted to purchase, and received no reply. I contacted Art Crate via the chat on their website twice and then emailed again on 1/5/2023. I have never received a reply from Art Crate, and at this point, am not expecting one. There is no other way to contact them, so I think the $50 gift card is lost. I'm just glad that I never gave them my credit card info, based on the other complaints on bbb. I do not trust Art Crate anymore and would like my boyfriend to get a refund on the $50 gift card.

    Customer Answer

    Date: 01/22/2023

    My boyfriend's name is ***********************. Please let me know if you need anything else. 

  • Initial Complaint

    Date:01/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an Art Crate gift card for $100. I created a user profile to use the gift card and then signed up for a monthly subscription in the process. I was initially contacted by the comany for me to select my art preferences which they claimed they would share with a "curator" and send me art monthly. I continued to be charged monthly without receiving any art. I emailed them several times requesting a resolution to this issue but never heard back. I have been charged $504 total (including the $100 gift card) and have no art to show for it. Apparently at the beggining of this new year the company started having issues charging my credit card and now I have gotten 5-6 emails within the first two weeks of 2023 stating that there was a "billing failure". In these emails they made a link available to my account and I made sure to cancel my subscription. I would like the company to refund me the $504 dollars they have charged me and to never charge my account again. Thank you!

Art Crate, LLC is NOT a BBB Accredited Business.

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