Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased "Super Fly- ***************** and Silkscreen on Deckled Paper - 18 x 14 in -- for $1,550.00 from the sales *** **** ****** **************************************** on March 3, 2025 I was told that they would have it framed and shipped to me. I noticed that their website ************************************ --indicated that there is a problem with BlueFineArt account. Please contact **** ****** at ************ I have left multiple messages at that phone number. No one returns calls.I contacted the sales *** and she indicated that she is no longer employed at that firm and has no contacts . Ideally, I would like the print shipped. Otherwise I would like to have a refund.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/25 we thought we purchased a piece of artwork called: Starry Starry Light by *** ******** for $1,350.00. We saw the artwork on the stores **** and was assured by the sales associate **** ****** that it was in the back room in bubble wrap and we could not go into the back room. On 1/16/25 we received several phone calls from ****, the store manager and the stores president. They all informed us that the store does not have the art piece and we can pick out a different piece for more money. We did not want another art piece and requested a refund. The store manager and store president refused our request for a refund because the sales receipt says no refunds issued. However, we believe the sales associate, store manager and store president all knew that they did not have the art work when we made the purchase and charged us $1,350.00 for an item that the store did not have to sell. We believe they fraudulently sold us an art work the store did not own so they can keep our money and switch us to a more expensive item.

  Business Response

  Date: 02/04/2025

  We are fine our gallery that prides themselves in offering major artists from all over the world, originals, unlimited edition prints, as well as sculpture.

  I am aware of the customers complaint that we were offering something that we did not actually have available to us, which is not correct. 90% of what is purchased in the gallery is ordered from the publisher once received. It is then sent to a custom framer and once the order is complete, it is sent to the client within 6 to 8 weeks of the order date. Client has signed the contract and also has signed that we are a final sale business due to the sensitive nature of the work we sell.
  

  They were selecting works that were not in the gallery which is normal choosing which image off of an iPad. For the Client to state  that we had the art in the back room in bubble wrap doesnt make any sense? If that was the case, we certainly wouldve shown it to them, but of course we had to order it.

  Outside of merchandise, most of the art in the gallery gets ordered even if the display is something they liked as they would get a brand new piece of work instead of what is on display however, in this case, the work was not available for them to view because it was not in the gallery, so an order had to be placed, and it was clearly stated. 

  Business Response

  Date: 02/04/2025

  We are fine our gallery that prides themselves in offering major artists from all over the world, originals, unlimited edition prints, as well as sculpture.

  I am aware of the customers complaint that we were offering something that we did not actually have available to us, which is not correct. 90% of what is purchased in the gallery is ordered from the publisher once received. It is then sent to a custom framer and once the order is complete, it is sent to the client within 6 to 8 weeks of the order date. Client has signed the contract and also has signed that we are a final sale business due to the sensitive nature of the work we sell.
  

  They were selecting works that were not in the gallery which is normal choosing which image off of an iPad. For the Client to state  that we had the art in the back room in bubble wrap doesnt make any sense? If that was the case, we certainly wouldve shown it to them, but of course we had to order it.

  Outside of merchandise, most of the art in the gallery gets ordered even if the display is something they liked as they would get a brand new piece of work instead of what is on display however, in this case, the work was not available for them to view because it was not in the gallery, so an order had to be placed, and it was clearly stated. 

  Business Response

  Date: 02/04/2025

  We are fine our gallery that prides themselves in offering major artists from all over the world, originals, unlimited edition prints, as well as sculpture.

  I am aware of the customers complaint that we were offering something that we did not actually have available to us, which is not correct. 90% of what is purchased in the gallery is ordered from the publisher once received. It is then sent to a custom framer and once the order is complete, it is sent to the client within 6 to 8 weeks of the order date. Client has signed the contract and also has signed that we are a final sale business due to the sensitive nature of the work we sell.
  

  They were selecting works that were not in the gallery which is normal choosing which image off of an iPad. For the Client to state  that we had the art in the back room in bubble wrap doesnt make any sense? If that was the case, we certainly wouldve shown it to them, but of course we had to order it.

  Outside of merchandise, most of the art in the gallery gets ordered even if the display is something they liked as they would get a brand new piece of work instead of what is on display however, in this case, the work was not available for them to view because it was not in the gallery, so an order had to be placed, and it was clearly stated.