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Business Profile

Auctioneer

Morphy Auctions Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on Oct. 18th with Morphy Auctions. They provide live in person and online auctions so if you live in another state or country you still can bid on their items. I live in **************** so I trust and rely on the descriptions they provide in their catalogs as well as online. They described an item I was interested in as in Excellent condition, now this item is very rare and expensive because of how they work. You plug it in and flip the switch and there is muliple things happening with this advertising display in it's movements and that's what make them rare and expensive it's the movements. Again they describe it as in excellent condition which would make one think that it works, well this one doesn't and they knew it didn't work because one of the gears that operate the display has no more gears on it so it can't turn the other gears therefore no motion. I should say that this is called a Baranger Jewelery Store Motion Display. So I spent well over $6,000 with fees and shipping costs and when I finally received it low and behold it doesn't work so how can it be in excellent condition when what makes them rare and pricey, the movements, doesn't work. **** called them twice but I realize I am just getting the run-around.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abysmal experience consigning with these jokers. They forgot to use the details they were provided when I dropped off the lot. Then they used generic cut and paste language in the description that wasnt even applicable to my consigned lot. They said they would fix the issue, and they did not. The pictures were terrible. They damaged the lot while in their possession. They never had me sign a consignment agreement- despite ME reminding THEM. Once I dropped the lot off, they basically ghosted me. Only after I posted about my experience on ******** did the FINALLY send my paltry earning from sale. Unprofessional. Unresponsive. Left hand doesnt know what right hand is doing They are a joke. They have no process They have non-existent customer service Avoid at all cost

    Business Response

    Date: 06/14/2024

    **** and I were able to discuss the issue on the phone and come to a fair resolution.  I believe **** will agree we were able to have a good and productive conversations.  We took ****'s call outs constructively and addressed the issues internally.  Our apologies to **** for his dissatisfaction.  

Morphy Auctions Las Vegas is NOT a BBB Accredited Business.

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