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Business Profile

Auto Parts

Napa Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my disappointment and frustration with the service I received at your ********* location in *********. I placed an order with the expectation that it would be ready in 30 minutes, as promised by your team. However, after waiting for 5 hours, my order was still not ready.I reached out to the assistant manager, ****, to inquire about the status of my order. Unfortunately, **** was incredibly rude and unhelpful. Despite my clear need for the order, he ended up canceling it without my consent.This experience has left a sour taste in my mouth and has caused me significant inconvenience. I expect better from a company like Napa Auto Parts, and I hope that you take steps to address these issues with your staff and improve your service.Order# ********

Napa Auto Parts is NOT a BBB Accredited Business.

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