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Business Profile

Auto Parts

Salvage Auto Component

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 11, 2024 I ordered car parts from Salvage Auto Components. I never received anything. They took two payments from my credit card of $351.00 and $456.00 totaling $757.00. All the information that they gave me, about the company, was false. They charged my credit card from a company called Roz The Fashion Station. Which I had nothing to do with them. The phone numbers I have for them are ******************-854-1696, ************. I spoke to ******* ***** *****. ******, ***** and *****. I spoke to them about a refund, which they said that it was being worked on and I should receive it soon. I realizes that they are scams. They got me good. Thank you very much. ****** ******.

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a car poured back in August 19 and have not received it as of yet they keep giving me excuses

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a part from them the part never came so I cancelled the order and they only refunded me half of my money not the whole amount it been 2 months I trying calling them one of the guys called me stupid and keep hanging up on me I was hurt behind this I need my whole refund amount I need though a business will call a paying customer stupid but they took my money

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30th 2024 I ordered parts for a 2014 ********** outlander sport from all time car parts I paid them $767 they were supposed to deliver parts 10 to 12 business days still have not received the parts on on 10/22/2024 they supposedly reship the parts on 11/4/2024 they claimed they tried to deliver parts which is not true they're supposed to deliver parts again on 11/9/2024 I see on the shipping information now it shows the 11th this is through United Express ************ I'm just having problems getting my stuff I've asked them to ship them *** or a different way or something I would like to have the parts 39 days is a long time for something that was supposed to be 12 days I will include the United express delivery tracking number and also my original order number from all time car parts would like to file complaint against ************** ************.

    Customer Answer

    Date: 11/28/2024

    My credit card company has returned my money to my account and is doing whatever it they do. I still hope that something is done to stop this company from cheating people out of their money. Thank you. ******* Kirkendall 

     

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/06/2024 and I paid $121.00 for and Instrument Cluster, with the tracking number UED05468426US and it was ship through Unitedexpresdelivery and said that it was delivered on 09/27/2024, but I have not gotten it I called the company this morning and talk to someone they told me to call back in 2 hrs and when I called back they had blocked my number tried to email them and the email came back. Please help me. Thank you ******* ******

Salvage Auto Component is NOT a BBB Accredited Business.

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