We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Smog Buster's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Smog Buster's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smog Buster's has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27th I go to get my smog done. I find out they have *** Services. They offer it to me. I understand I'm paying for a service. I am paying for them to get me my plates and I eliminate my time of going or standing in the dmv. That's why I pay more than going to the **** Turns out I get pulled over. The police tried to take my plates. After investigating the paper work they soon realized it was a simple error. The smogbusters through dmv services gave me the wrong plate to my car. The police allowed me to keep the plates because I took the right steps and attempted to register the car correctly.People all make mistakes. I went back to smogbusters today when I first woke up. They called the *** services. The worker from smog busters explained to them the situation. The man on the phone says believe or not this is not the first time this happened this week. Someone fat fingered the license plate number when typing it. You have to go to the dmv and ask for a supervisor and tell them what happened.This is all fine except hey I paid smogbusters already to do this stuff for me. Why am I going to the dmv? That's what I paid you for. ******* from *** Services explained they did not mess up and passed the buck. I explained I paid you guys $200 for my time so I don't have to go spend time at the dmv. This is on you guys. You guys need to do that. He explains they can't because they did not mess up. Then yelled at me we did our f****** job. We get into a shouting match because ******* would not let me speak and then hung up.The service i paid for was to register my car and get me my plates. They did not get me my plates. They offered no solution but to go to the dmv which now wastes more time from my day. No compensation, cursed at and then hung up on. The customer service is probably the worst I ever received in my life.

    Smog Buster's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.