We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bagels

Einstein Bros Bagel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bagels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 2 weeks ago, I went to Einsteins Bagels around 10:30am. This location has had issues with keeping a variety of bagels in stock especially in the morning when they are needed the most. I went inside and saw there were over 1/2 the bagels missing including plain bagels. How are you out of plain bagels at 10:30? They were also out of onion, garlic, pretzel, cinnamon, and French toast. I settled for getting some egg sandwiches instead of a dozen that I normally get. The management promised this issue would be fixed and it only is temporarily. One time, an employee took plain bagels out of the premade boxes but this employee would not do it. I was told to call my order in ahead of time but no one answers ever! The phone rings and rings. Ive done everything the manager suggested with no better results. Corporate needs to see how this place is run poorly. There were 2 other potential customers that walked out after me. I could see if it is near closing time but Einsteins is open for about 4 more hours and the employees can care less. Most of my interactions are cold and when there is an issue all they say is sorry with no genuine emotion.

    Customer Answer

    Date: 07/01/2024

    It is disgusting that this business cares nothing about their customers. Never visit ***********************.

Einstein Bros Bagel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.