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Business Profile

Bakery

Caked

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction took place through an online order via Caked ********* website on Friday, March 10, 2023 and received a confirmation email from Caked ********* with ************ as the order number. I paid $23.40 for an order of cupcakes to be ready for pick up on Sunday, March 12, 2023. When I went to pick up my order on March *************************************** that they did not prepare the order due to not being able to access the inbox for the Caked ********* store since the owner, *******, was out for surgery and was the only one able to access the inbox. When I requested a refund, they also informed that they were unable to do so since ******* would be the only one authorized to issue refunds but since hes absent from the store they are unable to issue me a refund and that my only recourse would be to email ******* to request a refund.As evidenced by the email chain attached to this complaint, Ive followed up with ******* and also called the store on Thursday, March 16 to speak to *******, but I was informed that he was still out for surgery. As of today, I still have not heard from ******* or anyone else at the store regarding my refund.

    Business Response

    Date: 03/31/2023

    Refund has been issued 

    Customer Answer

    Date: 04/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Caked is NOT a BBB Accredited Business.

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