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Business Profile

Batteries

Rechargeable Power Energy North America, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within the past 3-4 weeks I received a rebuilt ******* e-bike battery that I sent over 3 months ago to e-bike marketplace. The first two times I used the battery I had it plugged into the charger each time for over a week, no problem. The third time I used the battery (today, 9/22/23) the battery was almost dead, even though it was on the charger for over 3-4 days. I called and spoke with a customer service man at e-bike ********************** and explained the situation. Instead of offering to remedy the defective rebuild, he insisted that I shouldn't have left the battery on the charger. I explained that the battery had been left on the charger for two previous occasions and held a full charge, but not the third time. Also, the two ******* batteries I have were left on the charger all during our 3 month winter in **** without any problem with charging. He then hung up on me. I attempted to call him back over 8 times and he never picked up the phone, nor did anyone else from the company answer my calls. I read online that other people had similar problems with being scammed by the company or experienced poor customer service as well as no one answering their calls over months. I want a full refund of my $600 (550 for the battery plus $50 shipping charge they assigned).

Rechargeable Power Energy North America, LLC is NOT a BBB Accredited Business.

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