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Business Profile

Battery Storage Wholesale

Batteries Plus Bulbs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Storage Wholesale.

Complaints

This profile includes complaints for Batteries Plus Bulbs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus Bulbs has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bottom line up front: They sold me an automotive battery that failed within the warranty time period and refused to honor the warranty. Claiming that it was somehow my fault that there battery failed. This business is very clearly a scam and selling garbage recycled batteries with fake warranties.

      Business Response

      Date: 02/24/2025

      Their original battery needed to be recovered through charging and testing for several days to go through our manufacturers warranty process. This was explained to the customer when they purchased the battery and when they brought it in to be replaced under warranty. This customer was contacted before we received this complaint informing them that their battery would be replaced under warranty and replacement battery was ready to be picked up at their earliest convenience.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a battery for my motorcycle. It was defective and returned to the store in hopes of charging. I never received a call and when I followed up on it, JB store manager told me it was defective and that they shoulda been recalled. Upon further discussion they are backordered. Warranty states comparable exchange however a lead acid battery is not the same. I asked him to clarify if its backordered or recalled because store manager ******* and I needed clarification he became upset and told me no exchange, no refund. Unacceptable. they have my battery, I didn't receive one of comparable value and spent over $200. Left me with no choice but to see if BBB can step in and help out being non accredited I believe.His demeanor is quite unacceptable and I do not wish to deal with that location or store manager. However would like my refund in full.

    Batteries Plus Bulbs is NOT a BBB Accredited Business.

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