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Business Profile

Book Sales

Info Up, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

This profile includes complaints for Info Up, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They take 29, dollars per month I ordered a book a hard copy not digital like I see they try to do with other complaints I am not sure how much money they took in total I don't care about that I just want my book and to stop taking out funds I did also order digital letters for them to send me I also never got them I never got any of my services I ordered

      Business Response

      Date: 03/04/2024

      The customer emailed on the 9 Jan 2024, complaining that they had not received their product.  They were emailed back letting them know they purchased the digital version of the program, along with their account credentials on how to login to the website to access their purchase.  We did not receive a reply to that email, and the case was closed.  This is the first time we've heard back since that case.  The customer has now been refunded in full as we stand by a no questions asked, 90 day money back guarantee. Thank you.

    • Initial Complaint

      Date:12/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book that I never recieved for $33.00. And now my card is trying to be charged for $33.00 every week. I would like a refund of all monies charged to my card and stop all further attempts to charge my card.

      Business Response

      Date: 12/27/2023

      Hello,

      We stand by a 90-day No Questions Asked Money Back Guarantee.  This customer has been 100% fully refunded.  The customer originally ordered our hard copy book, but the purchase was DECLINED which is why it never shipped. They then ordered our DIGITAL version, which was approved.  They would have gotten an email with instructions on logging in to access that purchase.  A separate order for the Automator went through, which was 3 payments of $33. We've cancelled and refunded the entire account.  We are always reachable during business hours for all customer service requests.  Thank you.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 27th of October 2023 I had ordered a book for to fix my credit score and something else that I didn't know what it was but I decided that I didn't want any of those things. Credit secret.net stated in writing that I would be able to get a refund with no problem at all. I want my money refunded back to me. I don't have any of their materials nor do I desire any of it! Thank You for addressing this matter. I truly look forward to hearing from you.

      Business Response

      Date: 12/08/2023

      Customer was contacted and fully refunded. We honor a no questions asked money back guarantee.  Our customer support hours are 9am ET to 7pm ET, Monday through Friday.  We can be reached at 877-two-one-five-6015 or emailed by sending an email to support at creditsecret dot org.   Thank you!

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site claims to offer you a book and some other features but when you agree to buy the book and refuse to buy anything else the Sir dead ends ***** goes blank! You never get the book but they have charged your account and you cannot even go back to the previous page.Then I was charged a second time for what I am not sure!

      Business Response

      Date: 08/22/2023

      We are sorry you had a bad purchase experience. Sometimes technical glitches do happen.

      Our customer support phone number is ************ or you can always email us at ************************.

      Your order has been fully refunded and confirmation of that was emailed to the address you used to sign up.

      Thank you.

    • Initial Complaint

      Date:08/14/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orderd credit secrets on 8/3/2023 AND STILL NOT ANYTHING BACK WHERE IS MY EBOOK ?

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was a website to help build-up your credit score he was selling * book and also extra Accounts to go with that and charge $39 for the * book And after doing that putting my card in my debit card I read the reviews and found out that it was all about a scam and and now I cannot get my money back there the phone number I called it goes to something to do with a back pain nothing to do with credit secrets the email support address it comes back as saying unsupported

      Business Response

      Date: 02/07/2023

      Our customer support number is ************ and the email support address is *************************** we are definitely NOT a SCAM. However, we do not have any correspondence from this person at all, and the records show she was a customer from back in 2017? We have no current purchase on file. Please have customer reach out to us with proof of purchase?

    • Initial Complaint

      Date:08/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2020, I ordered a Credit Secret book and the charge was $19.95. I canceled the order and since 2020, I'm still being charged $19.95 per month. I've been complaining to my bank about the charges but I give up with them. It is totally unfair that I am being charged for something that I did not receive or for books that were not sent to me. This company is scamming hard working people and that's totally unfair. I want this to be resolved once and for all. Thank you in advance.

      Business Response

      Date: 09/18/2022

      Business Response /* (1000, 5, 2022/09/06) */
      Customer contacted us in April of 2021 to verify what she purchased with a customer support rep. At the time all was good and the customer had no further issues or questions. A refund was processed for the last 6 months, and a copy of the book is being sent out again as a courtesy.


      Consumer Response /* (3000, 7, 2022/09/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My apologies, I did not check to see that I entered the wrong year for the order. The only time I spoke to a Customer Service representative was when I canceled the order, the order was done online after the commercial was aired. Yes I would like a refund for all the months they have been taking money out of my checking account with no products to show for it. I'm glad they acknowledged that I did speak to someone but it was to stop the order and it was not to keep taking my money.


      Business Response /* (4000, 9, 2022/09/13) */
      The notes and the transcript of the call were "in April of 2021 to verify what she purchased with a customer support rep. At the time all was good and the customer had no further issues or questions."

      We have no ticket or call where the customer canceled the order. We gone back as far as we can to refund via the merchant account, and have shipped out another book as a courtesy.

    • Initial Complaint

      Date:07/31/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the credit secrets book in Nov 2020
      I intended to only purchase the book. I was careful to opt out of any further email newsletter, other products, or any subscriptions. I am very careful to notice and uncheck any opt-ins that are already checked by default.

      I went through the same troubles as others have stated. The book was charged , sent, and received in a timely manner, however they have been charging my card a monthly 19.97 fee every month under a variety of different names. Obviously trying to hide their charges.

      I did not realize the charges were occurring until September 2021. After some research I found their support contact form and sent them a request for a full refund in the beginning of November 2021. I never received any response and my card is still being charged until today July 2022. I have never logged in or used their so called member site or FB private group.

      I expect a full refund as I have already requested from them.
      I have been trying to give them the chance to do the right things before filing a complaint with BBB, but they did not respond to my previous support attempt and now I cannot go to their website any longer to find contact info to call them. My computer and phone browser keep blocking their website for security problem.
      creditsecrets.com

      Business Response

      Date: 09/17/2022

      Business Response /* (1000, 5, 2022/08/16) */
      All of our emails and correspondence have a phone number to call and can be replied to, which go straight to our ******* team. WE have no problems with refunding customers that are unhappy.

      Customer has been refunded for the past 6 months of charges, as allowed by the merchant account.


      Consumer Response /* (3000, 12, 2022/08/31) */
      Per the business response I have only found 5, not 6 months of credits. They mention that is all the credit card merchant would allow. I am still trying to find their number to follow up on the rest of the requested refund, however their website creditsecrets.com is still blocked by Chrome and IE webbrowsers. They referenced that all emails have their customer service number but so far I am unable to find any emails from them. I am not sure if BBB can share that info to me??


      Business Response /* (4000, 16, 2022/09/15) */
      I am unsure of why customers state they cannot contact us.

      Our customer ******* number during business hours is ************

      Our ******* email is *******@creditsecret.org



      Our websites are not blocked that we are aware of, and we work very hard by honoring our 30-day no questions asked guarantee.

      On the receipts is not only the number to call, but a reply goes straight into our helpdesk system.



      As for a reply to the case itself:

      Five of the six charges were approved by the merchant account. They stated that the sixth was not charged to begin with, and we can only go back six months.





      Thank you!

    Info Up, LLC is NOT a BBB Accredited Business.

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