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Business Profile

Cabinets

Creative Cabinetry, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** was contracted to install custom cabinets. Vendor was paid installments, but after receiving the installation payment they did not complete installation of the correct cabinets. For six months they have cancelled multiple appointments to finish work; we have incorrect and partial cabinets installed. They are missing key pieces, have incorrect doors, and are not safely secured to the wall. They have not completed the job as contracted and paid. I am seeking a refund for the installation payment based on the fact that the work has not been completed and the vendor has stopped returning calls.

    Business Response

    Date: 04/14/2025

    Job has been attended to and almost completed. There was a damage (not our) that we are going to take care of early next week

    Customer Answer

    Date: 07/15/2025

    Hi,

     

    Thank you for the update. Is it possible for the BBB to update this request from a 'completion of work' to a 'request for refund' given the lack of response from the business?

     

    Thanks again,

     

    ****

Creative Cabinetry, LLC is NOT a BBB Accredited Business.

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