We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Service

Kaptyn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Christy R

    Date: 08/21/2024

    Rude phone customer service. I called to confirm my reservation details for which I already paid for and they tried to tack on an hour of additional "required" time even though I had talked through my reservation with them before I booked it originally. So because I called back to confirm my details, they tried to upcharge me $150 more. Their terms and conditions are wildly outdated. It says specifically the tip is not included, and then it is included on the invoice. When I asked the rude phone customer service agent, she said that it was included. So to anyone who is reading their terms and conditions, just be aware that they are not correct. Another instance, their terms specifically say alcohol is not to be consumed in the Tesla or SUV rentals. We had an stretched SUV rental, so I asked if we could drink the alcohol in the vehicle or not and she very rudely snapped back at me that they are a luxury service and why wouldn't I be allowed to drink in their vehicle. I highly suggest this company updates their automated emails and terms and conditions or at least train their customer service employees on what they say. There are too many limo companies in Vegas to settle with mediocrity and rudeness in the hospitality business of all places.
    It seems like this company is sloppy and will do anything to figure out how to make more money off of good customers. Don't be fooled by their low prices, they are definitely scummy.

Kaptyn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.