Complaints

This profile includes complaints for Green Planet CBD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Planet CBD

  3663 Las Vegas Blvd S Ste F023 Miracle Mile Shops Las Vegas, NV 89109-1920

  
• 

  Green Planet CBD

  3200 Las Vegas Blvd S STE 1790 Las Vegas, NV 89109-0741

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 08/12/24 for 80 2600mg CVS gummies. Order lost by *** on 8/17. Called 3 times. Assured that a replacement would be mailed w a confirmation email. No email sent. Have left several messages no response no product, no refund. 8/24/24 Order 9108

  

  Business Response

  Date: 03/19/2025

  ******* ******* order was fulfilled and  sent out on the same day, which was August 16,2024. We first receive a 1 star review from Mr. ***** on Aug ******* stating that he did not receive his package. This was followed by an email sent out September ******. Mr. ***** also called ample times at various times On our system, it shows Mr. ******* package still in transit. It seems there was a delay in shipping. We failed to answer and return his calls, we should have followed up with Mr. ***** once he called, we failed to send a replacement package, and overall to provide customer service we take pride in.  Either we could have sent a replacement, or gave Mr. ***** a full refund. **************** personnel from that time has since been replaced. We would like to offer Mr. ***** a free product from our store of his choosing for the inconvenience. We apologize the matter was never resolved and it has taken quite some time to get it sorted out. 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 22332464
  
  I am rejecting this response because: I never received the product. Lost by *** in ***** ****. ***** w vendor and they said they would ship another replacement order.i never received it. This order was placed in Sept2024.
  

   I am not ****, Im ******* ********** DoublesCt Raleigh, NC  

  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/03/2025

   Mr. *****,

    I hope this message finds you well. First and foremost, please accept our sincerest apologies for any frustration or inconvenience you have experienced with our company. While we understand and respect your decision to reject our previous offer, we want to emphasize that we are not trying to persuade you in any way. Our primary goal is simply to make it right by offering you the product you so rightfully deserve. 
  If youre open to receiving it, could you please provide us with your preferred shipping address? Wed be happy to send an item at no additional cost to you. If you may accept this please also let us know which product you'd like, and we will send it no problem.

  
  Thank you for your time, and we look forward to hearing from you.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    My home address is:

  ******* *****

  1609 Doubles act.

  *******, NC 27609

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products from this company. Broad Spectrum CBD oil (1500 mg and 750mg). When I received the order the sent me Full Spectrum which contains THC. I went on their website tried to contact them through the virtual chat, never got a response. I called the company twice, was only able to leave a voicemail which I never received a call back. So I sent an email, a few days later someone actually did reach out, she asked for a photo of the product I received so they could have it for their records, well I sent that photo. No response. Sent another email. No response. Sent another, still no response. No refund no proper product received. I cancelled my credit card because I had it on subscription but since I was unable to cancel my subscription through my account online. So I cancelled my credit card so I wouldnt get charged again and receive the wrong product. I even told them in my email that I get drug tested and they sent me the wrong product. Still no response. This was the middle of January and we are now a month later and they tried to charge my card again. I would like my money back which was 148 dollars.

  

  Business Response

  Date: 03/28/2025

  **** *****- **** reached out February ****** stating she received wrong product. Later that day, the service agent at that time responded, and asked the customer to send proof of the incident. Proof was sent, some days went by and customer received no correspondence, until the 23rd. We placed order for replacement on 2/26/24, sent  it out 2/27/24 , and according to system this order was delivered on 3/4/24.Though not in a timely manner, customer received product. We acknowledge the time and service was not efficient enough. 

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a ****** mg cbd salve after trying it out.Were told that they had 2 sizes,of the same strength but we asked for the smaller size tin,still ******mg .Told that it should last about a year.I explained that I was to get an operation hopefully soon so the smaller size would be perfect. On getting back to ******,discovered that the tin in the parcel was ****** and not ****** as had expected. I have tried it but it doesn't work compared to the one I tried at the store.I have looked online and I see they have 2 versions of the salve,****** and ****** at different prices.We were definitely told that we were getting the ****** tin but in a smaller tin As a senior citizen, I can't afford to lose that amount of money.We went into both stores that they have in Miracle mile and were served by ********* the other shop we were also told that there were 2 versions of the ****** mg,but we didn't need the more expensive one.I'm sure it was a genuine mistake by ******** would like the correct one sent to me in the ****** or a refund please

  Customer Answer

  Date: 12/03/2023

  I am very pleased to say that *****************; has replied to my issue and dealt with it in a professional manner.I am happy to close the case.

  Thank you 

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products online. Not only the mailing service failed to deliver the package, I had to re-schedule the delivery because the information provided online using the tracking ID, said I had to go pick it up from the mail office. I rescheduled it but started to figure out how to return the products as I was concerned the heat might damage them if they werent stored correctly, specially when being all day in the mail truck. I instructed them to leave it by the front door so the camera would detect it and I could go out and pick it up quickly.When I finally got the product, they put it in the mailbox (across the street, no trees around to provide any shade) and I failed to realize it right away due to my working hours (from home) and the camera not noticing any movement.I opened the package and found out that I only got 1 out of 3 gummy containers that I ordered. The products were also very warm due to being in the mailbox. They refused to refund me the missing items because I bought 3 to get one item free. The customer service failed to send me a shipping label to return the product unless I want an exchange, and also failed to get me a full refund for the missing products because I had a discount applied. So this not only got me spending $240 dollars for nothing, I also have to pay to return the product that they sent incomplete.I'm sending the 2 products right as they sent them from the beginning (there are still 2 missing products that never got delivered). They said they would give me a refund once they get the products but I'm filing this complaint as a record. I refused to do an exchange to avoid having the same problem with the next shipment. Green planet hasn't acknowledged their responsibility on sending less items, they are investigating on their end with the delivery service.

  

  Business Response

  Date: 05/25/2023

  To whom this may concern, 
   On May 4, 2023, the customer placed an online order for 3 jars of  sleepy gummies and 1 pain relief roll-on with a discount code buy 3 Get 1 free; the same day the order was fulfilled and shipped via **** (******************************). On May 8, 2023, at 8:16 am it was out for delivery and on the same day it was sent back to the local post office and set as Available for pickup. After this on May 10,2023 a redelivery scheduled was set by the customer and on May 11, 2023, it was delivered. On May 11, 2023, we received an email from a customer stating that her package was delivered incomplete and not at the set time; [She had to reschedule with **** to deliver the package on May 11, 2023]. Also, saying that she wanted to return the package because she feared the high risks of the product being damaged by the high temperatures while in the procession of the **** facility. Because of this she wanted a full refund. We contacted the customer on May 11, 2023, via phone call and offered two options.The first option was for her to return the product and then once we received the product, we will issue a full refund to her original payment method to which she declined because she did not want to pay the shipping cost, The Second option was to resend the original order with a return label for the items she receded to which she declined. Then she asked if we could give her a refund for the products she did not receive. We agreed and let the customer know via text the amount that would be refunded. She then called us on May 16, 2023, to say she changed her mind and wanted to send the product back and get a full refund. Therefore,to help her out of good well the owner agreed to make an exception for her and send her a return label via email as per her request. On the same day we sent her an email with the return label(4208911728459302010899600041201126). On May 17, 2023, she contacted ** via email to let ** know that the **** wont accept the package and that they made her open it and show them what was inside and that she had not received the return label. We contacted **** regarding their shipping policy, and they told ** that there would be no problem in shipping the package since it was going from one legal CBD state to another. Then We notified the customer via email on May 17, 2023, of what they told **, and we resent her the return label via email to which she confirmed she got it. Then, on May 19, 2023, she informed ** that she shipped the package.We received the package on May 23, 2023, and the refund was issued back to her original payment method. Even Though we received the one of the items opened and missing 11 pieces from the gummy jar [the owner chooses to not confront her and bypass this].
  On 5/24/2023 refunded $240.00 USD using a Discover ending in ****.
  4:02 PM
  Order
  #****
  Card details
  Discover ****
  Name on card
  ***********************
  Refunded by
  *** *******
  Authorization key
  44120562783#****#refund
  Message
  This transaction has been approved
  Amount
  $240.00
  Refunded items
  
  Gateway
  Authorize.net
  Status
  success
  Type
  refund
  Payment ID
  #******
  Created
  May 23, 2023, 4:02 pm
  

  Customer Answer

  Date: 05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an Introstem product from Green planet in ********* in March 2023.. I used it once a week for 5 weeks and it is empty. How can you charge $250..00 for something that last 5 weeks when I was told it should last a year. Very little comes out when you push the plunger so I believed her. I dont know if they are selling samples, I hope I hear something to correct this problem. I no longer have the receipt but I have my CC bill for the charge.********************* ********************************************************************* ********************* Please advise!

  

  Business Response

  Date: 05/24/2023

  Hello to whom ever it concerned,
  Our record show that the customer did not contact us regarding her damage product prior to this complaint.
  We contacted the customer on 5/24/2023 via the phone number she provided on this complain and apologize for the inconvenience.
  We notify the customer that a new replacement product will be sent out today via *** NEXT DAY AIR [see attached] to replace the damage one she bought from ** and a Prepaid label via **** [see attached] so she can send ** back the damage item for inspection.
  We advise the customer to contact ** directly if she ever need assistant with anything.
  We believe once the customer will get the replacement product this complaint will be solved , we at Green Planet will inspect the damage item once it return to us so we can learn and make sure future Issues like this won't happen again.
  

  Sincerely,

  GREEN PLANET CBD