Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for financing to purchase a new phone. I was communicating through ******** messenger since August 17th with the manager of the store ******. I specifically told him that I wanted a new phone. He quoted me $450 for iPhone 15 with financing. For the next month+ we communicated back and forth. Since I needed a down payment of $80 I held off. When I finally went into the store I was then given different prices. I finally settled to go with iPhone 13 Pro Max. No mind you ****** was not there his son and a young lady by the name of ******* was there. I ended up paying $899 with $50 discount totaling $850. When I leave the store and am driving home I noticed the phone was dirty on the side and bottom. I called them immediately and asked them if they sold me a used phone. The managers son advised that I was communicating with his dad and he wasnt aware that I wanted a new phone(which he left the store to go to the vender and pick up). He told me I was basically out of luck because its now in the financing companys hands. I told him whom would pay$1000 for a used phone? That doesnt make sense. I asked him to have his dad call me. About an hour later a man by the name of **** called me and told me I could bring the phone in the next day they would clean it and he would refund me $50 thats all he could do. He then quoted $750 cash and $799 financing for the phone I purchased. I have text messages of our conversation from their business. I was then advised if I had any other issues contact ACIMA the financing company. After that I have attempted to get insurance on the phone but cant because its refurbished. I called ACIMA this morning and they advised I would have to go back to the store and have them cancel my contract. Im on disability and need my phone to track my glucose monitor for diabetes I have on my stomach. This issue has caused me so much unnecessary stress. This business is crooked and shouldnt be in business.

  Customer Answer

  Date: 10/30/2024

  Today is 10/31/2024 and I spoke with *** at LV wireless and he is stating that they will not refund the $500.53 they received in cash because it was a debit transaction. I contacted my ********** with *** on the phone and they stated that LV wireless never ran $500.53 through Chase ******* I reiterated that it was paid in CASH and thats why it wouldnt go through my bank. I told him to pull camera video and he advised video is erased in 30 days. I stated it hasnt been 30 days and then he said they dont have footage its already been erased. I am on disability and need my money back. These business took my money and all I am asking is for my money back.