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Business Profile

Childrens Play Programs Instruction

Gymboree Play & Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Play Programs Instruction.

Complaints

This profile includes complaints for Gymboree Play & Music's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gymboree Play & Music has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-3-24 I purchased a $50 gift card for my grandson to use at Gymboree for **************************** I am being told this gift card cannot be used for that - can only be used for products. There was no mention of this on the gift card page (**********************************************************), in the shopping cart or at checkout. This was only discovered when my daughter was told by the ********* ********* location. On 12-31-24 I contacted Gymboree by phone. I spoke with an agent, a supervisor and a manager. The manager said he would send an email (attached) stating it can be used at that location. The email was received but says nothing about *************************** classes so is basically useless per the location. I then contacted Gymboree by their website email & received a reply (attached) telling me to call in. That seems pointless, I would be calling the same number that refused to help.I find this to be deceptive at a minimum, if not outright fraudulent. I am requesting my money back, but would also be happy with either a replacement gift card or a written letter/email stating expressly that the ********* ***************************** location will accept the existing card. Basically I'm getting the independent franchise argument. If that is the case this should be clearly stated on the website, not totally ignored or buried in pages of legalese.Lastly, the location I selected is the location where my grandson goes for **************************** I believe corporate headquarters is *******************, ************************************, but there was no option for this & the company clearly makes it very difficult to find that info.

      Customer Answer

      Date: 02/20/2025

      Hello,

      Thank you for trying to resolve this. Please update - this has been successfully resolved, Gymboree refunded me so all is good.

      Thanks again,

      **** *******

    Gymboree Play & Music is NOT a BBB Accredited Business.

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