We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cigars and Cigar Accessories

Davidoff of Geneva

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from the Davidoff of Geneva website of a small concrete ashtray, white marbled and rose gold, on December 3, 2023 at 2:20 PM, order #****** for $275.50. I immediately emailed the customer service email listed on their website **************************************************************** at 2:34 PM requesting to cancel the order. (I forgot to use a promo code, and placed a subsequent second order with the promo code attached and therefore needed to cancel the first, original order with no promo code). I never received a response. Ultimately, the unwanted item arrived at my house, and arrived damaged. I completed a request to return the item on their website on December 10th. I received an email stating "Confirmation for Return Request for Order #******" where my return request is listed, but there is no return shipping label attached. There's a link in this email 'to view the status of your return, click here' which brings you to the original order page and no shipping label or status of my return. I replied to this email, requesting a shipping label on December 14th. No response. I followed up with the customer service email on 12/11, 12/14. I called the customer service number on the website *************) on 12/8 leaving a voicemail. I called/left voicemail again on 12/11, 12/12, 12/24. I called a brick and motor storefront on 12/12 requesting assistance returning the unwanted and damaged item, spoke to an associate and manager who were lovely but could not assist. Said they would speak with corporate and call or email me with updates, but I have not heard back. I reached out via ******** Messenger to the company requesting a return shipping label on 12/11 and 12/14. I have not gotten a response to phone calls to corporate and a store, multiple emails, or ******** messages. I cannot find the return address online or I would pay to ship this damaged, unwanted ashtray back to them. I am disputing the charge at this point with my credit card company - buyers beware.

Davidoff of Geneva is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.