Complaints

This profile includes complaints for College of Southern Nevada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  College of Southern Nevada

  6375 W Charleston Blvd Las Vegas, NV 89146-1139

• 

  College of Southern Nevada

  700 College Dr Henderson, NV 89002-8419

• 

  College of Southern Nevada

  3200 E Cheyenne Ave North Las Vegas, NV 89030-4228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against the College of Southern Nevada (CSN) due to an ongoing issue with the delayed disbursement of my financial aid. As a current student, I rely on these funds to purchase textbooks, access course materials, and cover basic transportation and living expenses while enrolled. Despite completing all necessary steps and being approved for aid, CSN has continued to hold the funds without a clear explanation or resolution.This delay has directly impacted my ability to keep up with coursework. I have fallen behind in multiple classes because I have not had the materials required to participate fully or meet early deadlines. Instructors often do not offer flexibility for missing assignments or unpreparedness, even when it stems from financial aid issues that are out of my control. This has put me at a severe disadvantage compared to other students whose aid has been processed on time or who can afford to pay out-of-pocket in the meantime.I have attempted to contact CSNs financial aid office for clarification and support, but the responses have been vague, unhelpful, and have offered no timeline for when the issue will be resolved. I believe this is not just poor service, but a failure of the institutions duty to support its students. Their lack of urgency is creating academic harm and unnecessary stress.I am requesting immediate intervention and investigation into CSNs financial aid handling process, as this delay is setting students back academically and emotionally, and in my case, is threatening my ability to succeed this semester.

  Business Response

  Date: 06/23/2025

  The College of Southern Nevada (CSN) offered Mr. ****** ***** a ***** and a Federal Student Direct Loan for his summer 2025 enrollment.  The college has applied the ***** aid against his summer course charges, but has NOT YET disbursed his loan proceeds because federal regulations prevent us from doing so.  Mr. ***** was informed on his Financial Aid Notification that we consider him to be a first-time, first-year student loan borrower.  As such, regulation mandate a 30-day delay of the loan proceeds to his student account.  Once the 30-day delay has ended (around 7/2/2025), and assuming he maintains active participation in his summer courses, we will disburse the loan against his student account.  Any excess financial aid will be refunded to him once his charges are fully paid.  

  We attached the language that was included on ******************** Aid Notification informing him of the delay and explaining federal regulations mandated it.  He can review the actual Financial Aid Notifications in his MyCSN student self-service portal at his convenience.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in college of southern Nevada in spring and took 2 classes received my financial aid without issues for that semester on or about April 29th 2025 I received an email from the cashiers office that I have a hold on my account a refund hold where my financial aid can't disburse any of my funds due to many charge backs from my bank I reported fraud on my account totalling $5000.76 but that was not even towards college of southern Nevada and I'm not sure what my bank did but 10 chargebacks were filed towards the school and I had no idea why. So on May 28th 2025 I was informed by the cashiers office that no classes will be paid for and I can't continue my education because of that situation. But here's what I don't get? THE CLASSES WERE ALREADY PAID FOR SPRING!! The cashier took that balance and also if the charges were still disputed they THE COLLEGE STILL GOT PAID!! and the online payment hold kicked In on April 24th. It feels like I'm being robbed from my financial aid and my education by the ***************. Please fix this situation. I'll be reporting the college to the *********************** and my attorney.

  Business Response

  Date: 06/04/2025

  To Whom It May Concern:
  The College of Southern Nevada (CSN) became aware of this Complaint filed by Mr. **** ******** around May 29, 2025.  CSNs formal response to this Complaint is detailed below. As you will see, CSN has been responsive to Mr. ******** and is, unfortunately, still awaiting information from Mr. ********* credit card company.
  CSN has communicated with Mr. ******** and learned that Mr. ********* credit card company filed more than ten credit card chargeback disputes. The disputes are all based on fraud. Since the original disputes were based on a false identity theft/fraud claim, CSN instructed Mr. ******** to submit a police report, which he has complied with. 
  The chargebacks in question related to transactions from the Spring 2025 term. When the disputes were received, Mr. ******** was already enrolled in Summer 2025 courses.Further, upon receipt of the chargebacks, CSN investigated the matter internally and learned that Mr. ******** had attended classes and received grades. Given this, CSN made several attempts to contact Mr. ******** through emails and phone calls. However, Mr. ******** did not respond. Subsequently,CSN denied the credit card disputes.
   As of this date, CSN continues to receive new chargebacks from Mr. ********* There have been 11 original chargebacks. 10 have been in his name, and now there is one new chargeback in a different cardholders name today.
  Mr. ******** informed CSN that he contacted his credit card companies to cancel his disputes.However, our systems do not reflect this yet. In other cases that we have seen recently, when a student cancels their credit card disputes, our systems reflect the next day, and we are able to resolve the matter within two business days.
  A brief summary of CSNs communications with Mr. ******** is as follows:
  5/19/2025 - After being dropped from his Summer **** classes and receiving ten credit card disputes that were denied and subsequently appealed, Mr. ******** contacted CSN about his no-refund hold on his account. He was notified that CSN places a no-refund hold on accounts and a no credit card payment hold on accounts when a student disputes their credit card payments. We informed him that we attempted to contact him but couldnt reach him, and he didnt reply to any of our communication attempts. He was advised to work with his bank and cancel any disputes that were not made fraudulently.
  5/26/2025 - *********** emailed his Identity Theft Affidavit to CSN. He also stated that he contacted his bank to cancel his disputes.
  5/28/25 - CSN informed Mr. ******** that documentation has been received and added that we are still waiting for the credit card dispute cancellation to come through.
  5/28/25 - *********** replied, asking why his financial aid will not be disbursed.
  5/28/25 - CSN replied to acknowledge that the hold on the account prevents refunds and aid from disbursement.
  6/2/25 - CSN replied to Mr. ********* indicating we are still waiting for the credit card company to reflect on the status of a cancelled credit card dispute, and requested an update from Mr. *********
  6/2/25 - *********** replied to CSN, confirming that he sent a letter from the bank (Chime)indicating there was an error. There was no specific information detailing the extent of the error. Mr. ******** requested that CSN make an exception to remove the hold, enroll in the summer term, and disburse aid for the spring term. He also indicated that he submitted a cancellation request for the credit cards and does not know why it is not reflected on our end.
  CSN has received communication from and responded to Mr. ********* At this time, we are waiting for the credit card companys outcome before moving forward. Mr. ******** has communicated to CSN that the cancellation of his credit card dispute is currently being processed. However, we cannot lift the holds in place until his credit card dispute status is resolved and a final outcome of the credit card disputes are finalized.
  Please let us know if we may provide further information.
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ***************, a bill collection agency, claiming that I owed College of Southern Nevada money for enrollment several months ago. Despite explaining both over the phone and in writing to CSN that I had never lived in Nevada at that address listed on "my" student account or have had any actual affiliation with CSN in Nevada, General Revenue continues to attempt to collect on behalf of CSN. This is because CSN continues to assert the claim that I owe them money. I have never attended CSN and have never had any affiliation with their school. I attempted to resolve this issue first by contacting their register's officer and then by writing their General Counsel but they refuse to correct their misstatements. Through these actions I determined that CSN allowed someone who had obtained my social security number to fraudulently create a student account and that ********************** failed to properly verify my identity. If CSN had exercised any amount of reasonable diligence, CSN would have immediately discovered I am a practicing and licensed physician living in the state of ********* and would have realized that it was unlikely I was attempting to enroll at their community college. This should have prompted CSN to immediately engage in further investigation into someone attempting to enroll using my identity. Despite pointing these facts out to CSN in writing they refuse to correct their misstatements and attempt to continue to collect this obviously fraudulent debt. CSN's refusal to correct their misstatement about my enrollment, close my account, and cease collecting an obviously fraudulent debt compounds their prior poor conduct.

  Business Response

  Date: 05/23/2025

  Hello,

  We reached out to ******* directly on May 23, 2025 regarding the documents that the College requires to process identity theft claims.  Until ******* provides CSN with the requisite documentation, we are unable to process his claim of identity theft fully.  If ******* has any questions, he can reach out to the e-mail address provided in our communication.  Please see letter below:

  Good morning, *******,
  
  It has come to our attention that youve been a victim of identity theft.  In order to write-off your account here at the ********************, we will need a copy of the police report you file along with a copy of the identity theft report you file with the *************************  Directions are as follows:
  
  1. Go to: ***************************************
                  2. Follow the prompts by clicking on the "I want to report identity theft" button.
                    3. Click on the second option "Loans or leases (student loans, small business loans, mortgages, car loans or leases, apartment leases,etc)"
                  4. Continue to fill out the information regarding your identity theft.
                  5. Save a PDF copy of the submitted FTC affidavit
  
  
  You can either file a police report at your local precinct or one can be filed online by visiting:  *******************************************************************************.
  
  Email copies of both documents to ********* ******* at **************************************************************************************. Once received we can go ahead and process your account on our end.   We will also ensure we remove the information placed with the credit bureaus. 

  Thank you.

   

   

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/18/2025 while checking my credit report i discovered that "College of Southern Navada" Assigned an account to collections in the amount of $5,734 to ************************* for nonpayment on 08/27/2024. No **** number is listed for this account on my credit report. I have never applied for or attended College of Southern Navada. I have never lived in the state of ******. I have never received any correspondence for this lender or the collection company they have assigned this debt to, but they have reported to the credit reporting companies a fraudulent debt I do not owe. I have also submitted a complaint to the ************************************ and the ************************

  Business Response

  Date: 02/03/2025

  CSN is working with Mr. ******* on his identity theft situation and is in the process of notifying the collection agency to reverse any negative reporting made to the credit bureau(s).  CSN has written off the balance owed to the college and appreciates the documentation Mr. ******* provided substantiating his case.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent an account in my name to collections for $3,738, however it is a fraudulent account. I have never done business with this organization. The collection agency reports they have had numerous fraudulent accounts from ******************** that are victims of identity left.

  Business Response

  Date: 12/09/2024

  The College of Southern Nevada has worked directly with ********* ******** on her fraud claim.  In November, CSN processed the documents Ms. ******** submitted including:

  
  -A written notification to the College
  -A police report detailing her stolen identity
  -A report submitted to the Federal Trade Commission

  
  CSN has responded by recalling her account that had been sent for collections, requesting the collection agency to remove all negative reporting to the credit bureaus, and writing off the balance owed to the college.  Ms. ******** has the direct contact information to CSN staff members should she require additional assistance.

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, I would like to express dissatisfaction with how easily someone was able to fraudulently create a tuition account and become a student in my name. The school did not do their duty to confirm identity before opening an account for this person.

  Additionally, the billing department, police department and collections agency told me that this happens "frequently" and "has been a known issue" with this business. More needs to be done by the university to prevent future cases of identity theft related student accounts.

  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Financial aid department at College of South Nevada located at *************************************** facilitated a fraudulent student loan to an individual who has stolen my identity. The loan was issued August 14, 2023 in the amount of $ *******. I first learned of this was on May 21, 2024, when I received a collection letter from ********************. I contacted them immediately to report this as identity theft. I was informed the only thing I could do is contact the College of Southern Nevada directly. When I contact the ************************ at the College of Southern Nevada on May 22, 2024 I was told there is nothing they can do to help. I was advised to file a police report with the ****** police and they will help with the process, the officer I spoke to was not helpful she said there is nothing they can do help and asked why I was calling there office in the first place. I am reaching out to see if there is a way to resolve this issue.

  Business Response

  Date: 09/25/2024

  CSN response:
  In response to the concern, the college reviewed the account for ****** ****** (NSHEid **********). After review, CSN confirms that no student loan was processed by the college and the college has determined that Mr. ******* account balance is $0.  Mr. ****** has had no outstanding balance since June 18, 2024.

  Customer Answer

  Date: 10/10/2024

  I was contacted by the College of Southern Nevada.  They have resolved my issue. I would like to withdraw my complaint.  

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In spite of having a fraud alert on my accounts and my credit having been frozen for over 7 years, the financial aid office at CSN facilitated 3 fraudulent student loans to someone who has stolen my identity. The first loan was issued in mid-February 2024. I believe 2 of the loans were for $875, and one was around $1700 (and have the credit limits for these loans have steadily increased). I called CSN financial aid in April and they have done nothing to help stop the disbursement of these funds nor freeze these accounts while I get the police reports and documentation required to expunge these loans. When I spoke to them they informed me there was nothing they could do to stop or freeze these loans, That I will have to submit a police report with the university police and the police would complete this request. I phoned the university police as instructed and the police informed me they can offer no such help. I am hoping that you can help rectify this situation.

  Customer Answer

  Date: 04/12/2024

  Staff in the ******************** and the cashiers office are helping me to resolve this issue. I would like to withdraw my complaint.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 I registered for two classes. The same morning I cancelled them due to covid. This past June I logged in and seen I have a balance of 1,450.75. I emailed and called the cashier office. They told me to reach out to registrar and appeals department. I did so and they said I never cancelled my classes that I can fill out an appeal for a W grade. I never took the classes and did what they said. One teacher gave me a W and the other refuse to per their guidelines. The dean sent me a letter with their reasons that I will not get my grade changed which I do not fall under. I still have a balance owed of over 700.00 for classes I cancelled and never took. This is terrible customer services. I cannot take classes till its paid. Thank you for your help and time.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 11, 2022/08/03) */
  The student requested a grade change, the matter was investigated, and the student was denied the grade change according to CSN policy.
  
  
  Consumer Response /* (3000, 13, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My situation does not fall under csn policy statement for their three reasons not to change my grade to a "W'. I signed up for class and canceled on same morning due to health news I received. I did not know they still had me enrolled till I checked classes this passed June. Its not ethical for the way I am being treated. They are forcing a balance on my account that is not correct. I never attended classes. The English department changed my grade. Does their policy change per department? This is not professional to treat any student this way. Leaving them with balances for class not taken and cancelled. They never notified me on anything. I found out I had a balance when I looked at classes this pass June. Thank you for your time.
  
  
  Business Response /* (4000, 15, 2022/08/05) */
  Course cancellation was not received by the refund deadline.
  
  
  Consumer Response /* (4200, 17, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I cancelled both classes at same time. I was issued a W for other class.
  
  
  Business Response /* (4000, 23, 2022/09/06) */
  The grade for the NURS 130 class will not be changed per policy. This is our final response. Thank you.