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Business Profile

Computer Services

Cares Pro LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Cares Pro LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cares Pro LLC has 2 locations, listed below.

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    • Cares Pro LLC

      7260 W Azure Dr Ste 140-4098 Las Vegas, NV 89130-7999

    • Cares Pro LLC

      1508 Truett St Unit 203 Las Vegas, NV 89128

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $449.99 for computer services in 3-15-2024 I tried several phone numbers for them and getting no response back from them. Please advise I dont think at this point Ill get my money back.

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All provided. Now they want more money when I've paid for three years protection and it hasn't been a yr. This is their phone number ************

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a total of 3 transactions equaling $799. The first 2 transactions took place on March 6th. 2 different cards were used. One was charged $200 and the other was $300. Then on March 18th another payment of $299 was made. I originally had a problem with my HP printer so I called the support number on the printer. I then was transfered to Cares Pro from that point and they made it look like my computer was hacked and talked me into purchasing their product to help prevent it from being hacked again. A month later, they called and said someone was trying to hack my computer again and that I would need to spend another $1000 to protect it. I told him I could not afford it and he kept trying to pressure me. I then had my IT friend help me and he said my computer was never hacked. I called Cares Pro and called them out on this lie and they agreed to refund my money but it would take 30 days. I waited for the 30 days with no refund so I called again. They then said it would take another 30 days and I said no that is not ok so he then said ok 3 days. 3 days later there was still no refund. So I called again, they then said 7 days. No refund at 7 days so I called again and they said another 7 days, this continued until today, and still no refund. I have spoken to managers and just about everyone in the company for the last 3.5 months and just keep getting the run around and no refund.

      Business Response

      Date: 09/23/2024

      We understand your frustration and the inconvenience youve experienced. However, upon reviewing your case, we confirm that your refund request was made beyond the date specified in our refund policy. Additionally, we have no record of a promise or commitment to process a refund for the services provided. Our team strives to offer clear communication and support to all our clients, and at no point was a refund assured in your interactions with us.
      We value your patronage and truly regret any misunderstanding. If there are any other ways we can assist you, or if you require further clarification regarding our policies, please feel free to reach out.

      Customer Answer

      Date: 09/25/2024

      I have spoken with them several more times and they just keep saying new amounts of time it will take to get my refund. I am now being told I'll get it in 45 days. I would like to know what other agencies I may be able to contact as I know they are misleading and lying to people to get them to purchase their product. 

      Customer Answer

      Date: 09/26/2024

       
      Complaint: 22143064

      I am rejecting this response because:

       

      Most Recent Message

      Date Sent: 9/25/2024 9:23:05 PM
      I have spoken with them several more times and they just keep saying new amounts of time it will take to get my refund. I am now being told I'll get it in 45 days.

       
      Sincerely,

      ****** ******

      Business Response

      Date: 11/29/2024

      We would like to address the concerns mentioned in your communication.
      After reviewing our records, we have confirmed that we successfully completed all work as agreed upon, which included creating a ****** Business Profile and upgrading your website. At the time of completion, you expressed your satisfaction with our services and even provided positive feedback via email, mentioning how happy you were with the work delivered.
      It is important to clarify that at no point did we work on your computer or any device-related issues. The services we provided were strictly related to your online presence, as detailed above. Regarding your refund request, it was made after a month, which unfortunately is outside of the agreed refund period outlined in our terms of service.
      We strive to deliver quality services to all our clients and maintain transparency in our interactions. We regret any misunderstanding that may have occurred and are available to clarify further if needed.
      Thank you for your understanding.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called their number which was listed as a "Hotwire" cable information number. I wanted to add two tv stations to my moms cable package that was provided by her HOA. They seemed professional and told me they can do that but there is a one time charge of $349. Stupidly I agreed to it and provided my credit card number.. In the interim I called the real "Hotwire" that told me they received no such payment and those 2 stations were included in my Moms HOA package. So I immediately got in touch with my credit card company. Seems they did an investigation and this scam company gave them some form of documents saying they provided me with web pages... I don't even know what they are talking about. I am very upset that my credit card company said there is no further action they can take. I had that credit card for years without a problem and a big credit line. I am going to cancel it. But I just wanted to put it out there that they scam people..Thank you, and if there is anything that you can do to help ,I would sure appreciate it.. *************************

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 10, 2022, I entered into a service agreement with Cares Pro LLC for technical support on my laptop computer and my wife's ipad in the amount of $849. I was told this amount provided 24/7 technical support on these devices for my lifetime. I used their service three times and each time I was given a sales pitch that my computer was at risk for *************** and attempts to hack into my email and that I needed to upgrade their service by $2000 to protect my computer. I then realized that rather than a technical support company, it was merely a scam attempt to take more money from me. On May 23, 2023, I sent Cares Pro LLC an email requesting that my service agreement be cancelled and a prorated refund of my $849 be returned to me. No response. I then called their telephone number on May 30 and left a message requesting a refund. No response. On June 1, 2023 I talked to their billing department. At first I was told no refunds. I continued to talk to the manager and he eventually told me a refund takes 180 days to prcess. I told him to get started on the process. I believe his statement of *********************************** end the telephone conversation. Can you held me with my refund request. My identifying number with them is ****.

      Customer Answer

      Date: 07/01/2023

      Cares Pro LLC

      Address:************************************************

      *********, **  89128

      Email:  ***********************************

      telephone: **************

    Cares Pro LLC is NOT a BBB Accredited Business.

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