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Business Profile

Computer Software

MyWorks Software

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company I work for (Blumvox Studios) paid the yearly price of $468 for the "WooCommerce Sync for QuickBooks Online" plugin from MyWorks on 8/5/22 to be able to sync all of our website's transactions to QuickBooks accurately whether they be via Stripe or PayPal. It was recommended to us by our developer and they had seen it work for other businesses in the past, however when they set it up for us, it became clear that it was not going to do what our financial team needed it to. It took a while to see this, as we needed time for the transactions to filter through. We cancelled the subscription on October 25th and requested a refund or at least a partial refund since cancelling means you immediately lose access to the features of the plugin (which we had paid for a year of). I tried calling and emailing the business and received the same answer which was that they have a 14-day refund policy and since our cancellation was beyond that they would not honor it and said that was what their monthly plan was for. I attempted to explain that we paid for the year since the plugin came highly recommended and that it took longer than 14 days to see that the plugin was not working properly for us, but they would not give us even a partial refund for the amount of paid access time that we lost out on, nor did they offer to re-activate the service for the amount of paid time we had left. I politely requested to speak with a manager, they said they would elevate it to their billing team but I sent multiple emails to follow up and they ultimately just stopped responding. The last communication from them was November 2022.

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