Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: One Pulse Group LLC Date of Transaction: January 9, 2024 Event Date: Originally scheduled for February 10, 2024 Total Purchase Amount: $396.95 Description of the Issue:On January 9, 2024, I purchased tickets for an event hosted by One Pulse Group LLC, scheduled for February 10, 2024. Unfortunately, the event was postponed, and I requested a refund multiple times. Each time, my request was refused, despite the fact that other purchasers were offered refunds.The company advised me to dispute the charge as fraud with my bank rather than providing the refund directly, which I find unacceptable. I should not have to mark this transaction as fraudulent when it is a legitimate purchase, and the company should honor its responsibility to issue refunds for postponed events.I am seeking a full refund of the $396.95 I paid for the tickets.Desired Outcome:I am requesting a refund of $396.95 for the postponed event.Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Purchase Date: 1/9/24;Original Concert Date: 2/10/24;Postponement Announcement: 2/1/24;Refund Request Made: 8/7/24;Issuance of Rescheduled Tickets: 8/16/24;Rescheduled Concert Date: 9/14/24;I purchased four (4) tickets to the Krazy Super Concert (Krazy) through Ticketmaster, which was originally scheduled to occur on February 10, 2024. I spent roughly $1280 on the tickets, which also included ticket insurance through *********************** (*******). On February 1, 2024, notice of event postponement was emailed to ticket holders. Additional communication was received from Krazy advising people to hold onto their tickets and that the event would be rescheduled and ticket holders would also be able to seek refunds if desired.On August 7, 2024, after six (6) months of patiently waiting, I requested a refund from Krazy. Krazy announced a rescheduled event with an ENTIRELY different lineup, which was now to be held on September 14, 2024. Immediately after announcement of the rescheduled event, I contacted Krazy to proceed with a refund request as the new date did not work for us due to a previously scheduled summer vacation that had been planned since January 2024. I was told by Krazy that they could not proceed with refund requests until new tickets were issued from Ticketmaster. New tickets were issued via Ticketmaster on August 16, 2024. Again, a refund request was made to Krazy and they were now directing me to Ticketmaster to deal with the request. Multiple attempts were made to Ticketmaster regarding the refund, however, their response was that the event organizer, Krazy, was no longer accepting returns and all sales were final. This contradicts previous email announcements and correspondence from Krazy. Ticketmaster was then directing me to Allianz to file a claim, which was subsequently denied. They stated that not being able to attend the event due to a previously scheduled vacation was not a sufficient reason for refund.