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Business Profile

Consumer Finance Companies

Omni Financial of Nevada, Inc. DBA Omni Military Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have been with Omni since 2023, I never missed a payment and my income is study. My pension actually increased. Yesterday I filed for a refinance which is not my first time. My income is actually slightly higher with a good payment history. Since this is not my first time Im aware that my allotments will still be the same with the refinance. Therefore I submitted a refinance with a slightly higher income and Ill be making the same payments I always been and it was denied. I asked for a reason and no one could tell me. I was told I would receive an email explaining and never received it. I asked the *** on the phone can she verify all my income was counted and she put me on a long hold to transfer me to the underwriter then she came back and said she will send them a message and she is waiting on a ***ly. None of this makes sense.

    Business Response

    Date: 02/24/2025

    Sir/Ma'am,

    Please see that attached Response Letter.

    Thank you.

    Omni Financial

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is obvious that this business preys on military members. Not only are their interest rates ridiculously high but so as their fees even when it is due to no fault of customer. As much as they have taken advantage of service members their systems are meant to keep us poor. You cant make any changes online, which is impossible especially knowing that we are almost always on a different time zone. My bank that ACH gets withdrawn from was closed by the bank. I tried everything to include sending them emails twice, and even calling and requested call back but nothing happened. After sending emails and trying to get a hold of someone, I then decided to just stay on the phone (mind you it was silence and I didnt even know if someone was going to pickup), took them almost an hour to answer. Gave them my card and I made a payment. The agent agreed that I shouldnt be charged a fee since Ive attempted to contact them for over a week, he also said that he was going to request that they wave the fee but his boss was traveling and it will take him about 24hrs to respond. Well, after 24hrs they sent me a message saying that my account is passed due?!? Like how is that even possible when I already made my 300$ payment? Also, why am I getting charged a fee that is due to your system/staff error? Ive made every attempt to contact them. I also dont understand why is it that they advertise military loans, knowing that we deploy, have training or duty overseas but dont have a way for us to make changes to our accounts. They want us to have a hard time making these changes so we can get charge more fees. That is the main reason why they make it impossible to change accounts for ACH. I made every attempt by sending two emails, made several phone calls and also made a payment but these people are still trying to steal from me and are threatening to report it to the credit bureau when payment is on time and the fee they added to my account is ridiculous, and needs to be removed.

    Business Response

    Date: 02/20/2025

    Sir/Ma'am,

    Please see the attached Response Letter.

    Thank you.

    Omni Financial

    Customer Answer

    Date: 02/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Merine Moalajones

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Omni-financial was sued as part of a class action lawsute i was awarded a refund of $ *******. By the time the check was mailled to me it was past the window to cash it. I have reached out time and time again with no response.

    Business Response

    Date: 10/01/2024

    Sir/Ma'am,

    Please see the attached Response Letter.

    Thank you.

    Omni Financial

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a loan with Omni financial back in 2020 and they made me set up allotments from my pay check to their bank account. I was informed this is illegal because I am active duty military. I wanted to check if that is accurate and what can I do about it. I know they were sued for doing the same thing a little while back so I am confused why its still happening. Ive paid double for my 3500 loan

    Business Response

    Date: 04/02/2024

    Sir/Ma'am,

    Please see the enclosed Response Letter.

    Thank you.

    Omni Financial

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** continues to report a 13k debt against me. Ive long disputed such debt as it was issued in clear violation of several provisions of the **** EFTA. And FDCPA.

    Business Response

    Date: 02/15/2024

    Sir/Ma'am,

    Please see the attached Response Letter.

    Thank you.

    Omni Financial

    Customer Answer

    Date: 02/21/2024

     
    Complaint: 21256363

    I am rejecting this response because:

    omni clearly violated federal provisions and yet continues to report debt that would otherwise be void.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OMNI FINANCI ACCT #: ************ BAL. $2,612.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 02/02/2024

    Sir/Ma'am,

    Please see the attached response letter.

    Thank you.

    Omni Financial.

  • Initial Complaint

    Date:11/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Omni Financial of Nevada **** I do not have a contract with Omni financial of Nevada **** they did not provide me with original contract as I requested

    Business Response

    Date: 12/07/2023

    Sir/Ma'am,

    Please see the attached Response Letter.

    Thank you.

    Omni Financial

  • Initial Complaint

    Date:09/19/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *****************************, a federally protected consumer, and I am making this complaint against Omni Financial of Nevada for their abusive, deceptive, and unfair collection practices in the collection of extensions of credit. In a conspiracy with the consumer reporting agencies to cause a restraint of trade and commerce, this debt collector has engaged in racketeering activity. I have never given this company any consent to be in possession of my nonpublic personal information. I disaffirm any alleged agreement or contract between I, the consumer, and the original creditor, whether implied or explicit. This account is a billing error. Please provide me with documentary evidence of the obligor's indebtedness. This company is in violation of the false claims act and is jeopardizing my consumer credit reputation with other financial institutions by fraudulently furnishing this alleged debt to coerce payment. Any payments made or future payments are a result of threat, duress, and coercion, due to undue influence. I am legally refusing to pay this debt pursuant to 15 U.S. Code 1692c(c). I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until Omni Financial of Nevada, can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence cannot be produced and Omni Financial, continues its collection efforts, I will file for litigation for actual damages caused and Omni Financial of Nevada, shall be liable for violations of TILA, FCRA, GLBA, CFPA, the ******* Antitrust Act, ***************************** Act, ******* Act, FTC ACT and RICO **** To remedy this situation I am requesting Deletion from all credit reporting, refund all monies paid to this account and refund all monies paid to this account. Upon the receipt of the documents herein and of this notice, you are hereby notified Pursuant UCC *****f.

    Business Response

    Date: 09/27/2022

    ********* ********** see the attached Response Letter.
    Thank you.
    Omni Financial

Omni Financial of Nevada, Inc. DBA Omni Military Loans is NOT a BBB Accredited Business.

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