Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Contact Lenses

Lens.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for Lens.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lens.com, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    2.93/5 stars

    Average of 655 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromRosetta M

      Date: 12/08/2024

      4 stars
      Great and arrive in a timely manner. Quick to resolve if a customer has a problem.
    • Review fromLeslie M

      Date: 12/08/2024

      4 stars
      Easy to order, simple to understand website and can't beat the prices
    • Review fromRosie G

      Date: 12/07/2024

      5 stars
      Awesome site, very friendly and always on time. I have been ordering from Lens.com for over a decade and has never given me a hassle.
    • Review fromSu B

      Date: 12/02/2024

      5 stars
      Was thinking that the amount was $58/box x 2 but total was $166.
    • Review fromAngel V

      Date: 12/01/2024

      1 star
      Here’s a cleaned-up and engaging rewrite:
      I planned to buy 4 boxes total—2 boxes for each eye. The advertised price was $10 each, so I expected a total of $40. But when I checked out, the total ballooned to $260! Thinking it was a mistake, I reached out to customer service. Their explanation? “Those were taxes to be collected.” Taxes?! Really?
      That’s right—a 550% increase! Imagine expecting a casual $40, only to find out you’re paying over six times that amount. For “taxes”? This isn’t inflation—it’s highway robbery in a shopping cart.
    • Review fromCynthia B

      Date: 11/29/2024

      4 stars
      Great customer service, everything was easy to order??, always order my contact lens on here.
    • Review fromAnne H

      Date: 11/29/2024

      5 stars
      Quick and easy to reorder; I would recommend this to anyone!
    • Review fromAshley M

      Date: 11/29/2024

      5 stars
      Fast and easy! Love this! I will definitely be ordering from here again!
    • Review fromBrent O

      Date: 11/27/2024

      5 stars
      The website is quick, convenient, easy to navigate. Prices are competitive.
    • Review fromGinny F

      Date: 11/27/2024

      5 stars
      I save so much money using lenses.com I’ve been using them for many years and I’ve never had a problem. I would definitely recommend them.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.