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Business Profile

Contact Lenses

Lens.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for Lens.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lens.com, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    2.93/5 stars

    Average of 657 Customer Reviews

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    Review Details

    • Review fromMichael W

      Date: 02/27/2025

      4 stars
      Easy to order. Don't like that the rebate is not applied immediately
    • Review fromjames m

      Date: 02/26/2025

      5 stars
      Very easy to use and very straight forward. The CSR added everything to my card including the mail in rebate and even provided me with my user id and pw. So all I did to verify everything was log in and click on my cart and it had everything we discussed on the phone. I pretty much just had to click Pay and Submit and I was done! Very user friendly and nothing hidden.
    • Review fromAmy B

      Date: 02/25/2025

      5 stars
      Super easy to reorder without having to remember what brand I ordered last!
    • Review fromKathy M

      Date: 02/23/2025

      5 stars
      I have been ordering contact lens for many years. I’m very satisfied with my contacts. They arrive quickly and customer service is great. Will definitely reorder again.
    • Review fromAndrew S

      Date: 02/21/2025

      5 stars
      Easy lookup for doctor, cheap price, in stock and efficient checkout process
    • Review fromAnn Marie H

      Date: 02/19/2025

      5 stars
      It was easy to make this order online. and you were a good price.
    • Review fromBoyd C

      Date: 02/17/2025

      1 star
      Service is ok but impossible to get rebates from this program
    • Review fromBarbara B

      Date: 02/16/2025

      5 stars
      I love how easy and stress-free ordering my contacts are with Lens.com!
      I have been ordering through them for the better part of 15 years!
    • Review fromTina L

      Date: 02/14/2025

      5 stars
      Always easy to work with and have the best selection of toric lens
    • Review fromJames B

      Date: 02/09/2025

      5 stars
      Easy and fast transaction great experience thanks for your assistance

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