Reviews

This profile includes reviews for Terrible Herbst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terrible Herbst, Inc. has 119 locations, listed below.

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  Terrible Herbst, Inc.

  3440 W Russell Rd Las Vegas, NV 89118-2495

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  Terrible Herbst, Inc.

  4150 S Durango Dr Las Vegas, NV 89147-8600

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  Terrible Herbst, Inc.

  11 N Nellis Blvd Las Vegas, NV 89110-5330

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  Terrible Herbst, Inc.

  7550 W Cheyenne Ave Las Vegas, NV 89129-7404

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  Terrible Herbst, Inc.

  330 N Rancho Dr Las Vegas, NV 89106-3705

Review Details

• Review fromKevin W.

  Date: 01/23/2025

  1 star
  I recently had an upsetting experience at Terrible Herbst gas station convenience store that I feel compelled to share. One day, while shopping, I was falsely accused of theft by Robert, the store clerk. Despite my attempts to clear my name—I even opened my jacket and showed my hands—Robert refused to listen and kicked me out of the store. Confused and embarrassed, I left but hoped that he would come to his senses.
  Later that evening, I returned, explaining the situation to a different clerk and offering reassurance that the security cameras could confirm my innocence. I then reached out to the management, leaving my contact details for follow-up. Unfortunately, my second encounter with Robert was equally distressing; he kicked me out again, which left me frustrated and upset.
  Despite my efforts to address the issue, including leaving multiple messages with the corporate office, I received no follow-up. I spoke to the store manager about how Robert had unjustly accused me and caused me significant inconvenience due to my medical condition (chronic gout). I was promised she would speak with Robert, but still, no one reached out to me afterwards.
  A week has passed, and I've heard nothing from the corporate office or management. I feel deeply disrespected and anxious about returning to the store, knowing Robert is still there. This experience has not only been humiliating but has also caused me undue stress and physical strain due to my medical condition. I would urge anyone considering visiting this store to be cautious; management's lack of response to employee misconduct reflects poorly on their commitment to customer service. I hope my experience raises awareness and prompts action to hold employees accountable for their behavior.

• Review fromEvan G

  Date: 01/18/2025

  1 star

  Evan G

  Date: 01/18/2025

  Charging too much for low price tags, this place misleads its customers into paying too much and blames it on management. This has happened to me 3+ times

  Terrible Herbst, Inc.

  Date: 01/21/2025

  Dear Mr. ********,
  Thank you for reaching out to the Better Business Bureau to contact us. We value your feedback and would like to gather more details regarding the pricing on the items you purchased at our store. Could you kindly provide us with additional information on the specific items in question? Additionally, please share a contact number where we can reach you to further address your concerns.
  Thank you for bringing this to our attention. We look forward to resolving this matter promptly.
  Sincerely,
  Rebecca

• Review fromAlfredo C

  Date: 08/22/2024

  1 star

  Alfredo C

  Date: 08/22/2024

  I attempted to go through the car wash of their store on rainbow and crag on 8/21/24. There was no signage of it being out of order or dangerous and as I pulled into the carwash my truck fell through the grating into the gutter causing significant damage to my vehicle. I went into the store to find no management and the employee was of no help. I had to call a tow truck to lift and remove my vehicle from the gutter which is about 3 feet deep. I have pain in my neck and shoulders as the drop was like a pile driver. This was blatant negligence on the part of Terribles. I have tried to call corporate various times and they say there is no management and no one can help me. I have to now go through the legal route to get any accountability from Terribles.

  Terrible Herbst, Inc.

  Date: 08/23/2024

  Thank you for contacting me. I was told Mr. ****** just dropped off the incident to the location. I will get a hold of him now that we have his information. Thank you Rebecca
  Please have Mr. ****** call me if he would like also 702 ***-**** Thank you

• Review fromEdrinna M

  Date: 07/10/2024

  1 star
  The manager on Eastern & Serene says a UNITED STATES of AMERICA Passport is not a valid ID with a valid replacement driver license for a woman who is 56yrs old. Corporate has refused to handle the matter.

• Review fromAdonis S

  Date: 03/07/2024

  1 star
  I came in with a group around 5:50am on march 7, 2024. The guy in there was no where to be found and appeared as i was getting ready to grab my items. He told everyone in the building we couldnt buy anything and the system was "down" at 3:30 he didnt say if it was the morning or night. When i left a few minutes later i seen other customers walking into the store and he stood outside and told everyone they couldnt buy anything. Around 6 am as i waited a regular i would see walked out with items. When i came back in i saw the manager and when i politely asked if the "system" was back up he didnt wanna answer and said i had to ask his manager who was standing next to her. I asked her and with the same attitude she said yes so i grabbed my items. When i came back to the register she said ask if i was mad i said yes because a certain somebody didnt properly both lock and place a sign to tell anyone we couldnt come in. After my purchase i left and two customers told me they were talking negative about me when they were ones who didnt properly inform anyone anything with a nasty attitude like they really didnt want to assist anyone. I'd like keep coming back to that location without having to deal with either one.

• Review fromBob B

  Date: 02/18/2024

  5 stars

  Bob B

  Date: 02/18/2024

  I think they are very clean and friendly stations. There C stores and really nice. I got my care washed and serviced there. That make life easy.

  Terrible Herbst, Inc.

  Date: 03/12/2024

  Bob,
  We like to Thank you for the complement we appreciate all our customers .Thank you for Being a great customer of Terrible's. Rebecca

• Review fromMichael R

  Date: 02/02/2024

  1 star

  Michael R

  Date: 02/02/2024

  I went to this location tonight, and for the second time, they wouldn’t honor their advertised price of 2 for $4 for milk. The cashier said he can’t do anything about it as the register rings up $5.99. This is the second time. I’m upset because they are not honoring their posted prices. I took a photo for proof.

  Terrible Herbst, Inc.

  Date: 02/07/2024

  Thank you for emailing us I will contact the customer for more information .Rebecca

• Review fromAndrew B

  Date: 07/09/2023

  1 star

  Andrew B

  Date: 07/09/2023

  Every single one of this brand's locations is trash. Such an obnoxious and unpleasant atmosphere, and always, 100% of the time playing ads loudly at their gas pumps.

  Terrible Herbst, Inc.

  Date: 03/12/2024

  Andrew ,
  I forwarded your complaint to the store management team as well as our corporate customer experience team. We will do everything we can to improve our service. This is important - to both you and me.
  Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

• Review fromKaty C

  Date: 04/02/2023

  1 star

  Katy C

  Date: 04/02/2023

  They don’t accept completely valid United States Passports as a form of ID.

  Terrible Herbst, Inc.

  Date: 04/04/2023

  We apologize for the inconvenience .We are accepting any form of ID’S that scan it’s a state Mandate which requires all purchases to be scanned electronically Digital ID scanning is now mandatory for tobacco purchases in Nevada, which requires all purchases to be scanned electronically according to an announcement from IDScan.net. Law AB 360 states that, as of January 1, 2023, retail locations selling tobacco or vape products.
  Effective Jan. 1, tobacco retailers are required to use scanning technology or an automated software-based system. The implementation of Assembly Bill 360, passed in 2023 Thank you