We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetologist

Mane by Shane LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested Shane to provide services of hair extensions to be long enough to touch my waistline. During my consultation, Shane stated 24 inches is needed. I zelled him the total amount as thats the only form of payment. My total was $1,938.00 for the hair extensions. May 10th at 8am where I sat outside with his assistant waiting 20+ minutes since he was late. I sat down and 22 inches on the packaging on the table beside me. I kept asking him what I ordered as I was questioning why it wasnt the 24 inches. He said 24. During my installation, I was laying down at the hair wash station and he stated that I would not be happy with my results and recommends a third pack of hair for $303. I later agreed. He started to cut my hair during this treatment. Once I was done, I was charged another $948. + my $50 tip. (Remaining extensions/installing). I came home where I had noticed my hair was uneven and definitely not 24 inches in length. My hair remained the same length as my original hair and the only difference I had was fullness. I told Shane I was unhappy and wanted a refund. In addition, I asked for a explaining of why my total was $948.00 when the hair was $303. He said there was a $100 tariff charge. I went to Hottie hair salon later that day and paid $85 to remove my hair immediately. At this point I am very upset and unhappy with Shane and his dishonest service. I was very excited and looked forward to hair extensions which I no longer want anymore due to this poor experience. If there is anything you can help me with, Id appreciate it. I am almost 3K down the drain for uneven, untruthful results. The owner said hes an independent contractor. And no refunds is a policy. There is no policy I signed from him or from the store or online that states that. Please help!!

    Business Response

    Date: 05/13/2025

    CAPELLI SALONS & CAPELLI MILANO LLC did not service this client. This client was serviced by an outside independent contractor (Shane) As mentioned in her complaint. Shane pays rent to rent a private station/booth and conducts all of his own business transactions and has no connections with our business. That is other than to say Shane is a Tenant/customer of this SALON as he pays monthly rent. 

    I highly recommend she talk with Shane directly. As we do not have any financial dealings with Shane nor his customers.

Mane by Shane LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.