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Business Profile

CPR Certification

CPR Certification Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2024 I scheduled an appointment for a CPR class that would take place on June 23 at 6 pm. I paid ***** for the class. The day of the appointment I received a text message at 5:21 am saying that I should bring proof of buying an ebook manual from the **** They would not let me access the class until I show proof. In there website nowhere does its say that I had to buy a book to get access to this class. They added the charge after I already paid the ***** upfront. I called them and canceled the appointment the same day. At 9:46 am I sent an email to their customer service telling them why I cancelled the class. I called the company and they wouldnt refund my money.I told them it was dishonest to charge customers if they already booked without telling them that they have to pay an extra *****. I told them it was best to put the prices upfront and let the customers decide if they wanted to do business with this company. All I want is my money back.

    Business Response

    Date: 07/31/2024

    Hi,

    I hope you are well. We contacted *********************************** on July 2nd to offer a 50% refund, but we didnt receive a response from him. Despite this, our agent went ahead and processed the partial refund.

    If he had responded, we would have been able to offer a full refund. We will now process the refund for the remaining half. The funds will be available on the customers account within 5-10 working days depending on the bank's processing time.

    Best regards,

CPR Certification Las Vegas is NOT a BBB Accredited Business.

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