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Business Profile

Custom Knives

Benchmadesite.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20th I had placed an online order with what i thought was the original Benchmade *** out of ******. So on the 8th of December I placed a call to Benchmade *** asking about my order. **** the consumer specialist asked me for my order # which is UB4086, **** Informed me that number is not a legit order number with their *** **** then preceded to inform me this is not a legit company and they have had several issues with them. I have e-mailed this outfit i had placed my online order from and have gotten nothing but a run around. I asked them to cancel my order and want a refund ASAP. They told me its to late to cancel my order. So this is why i am contacting you. Here is what little information I have. OLIVENORMA Ph# *************** ** *****. I'm sure this number is not real. This ** out of ** even sent me a 34 digit tracking # from the ***** My understanding is the Postal only uses 22 or 24 #. I even tried to track that number and nothing came up. They even had the nerve to tell me I owed them .30 and wanted my CC# which I did not give them (gut feeling) So if there is anything you can do to get a refund or even shut them down, I would be grateful. If you need anymore Information please let me know. I have canceled my bank card, just incase. Thank you for listening. Sincerely ***

    Customer Answer

    Date: 12/20/2023

    To whom it may concern, I want to inform you that through the time i started this process I was convinced that i had been takin to the cleaners so to speak. But i received a package from "shipping center ONT ***********************************

    suite 300 ******, ** *****" On December 13th of 2023. In that package was the Benchmade knife i had ordered. It took 24 days to receive the item i ordered from Benchmadesite.com. So, I am informing you that I have received

    my purchase. But i do believe it is a knock-off of an original Benchmade Knife. i am not sure where BBB will take it from here, I wanted to inform the BBB of my issues i had with this company.  Thank you for your help in looking into 

    my complaint. I'm thankful for the BBB in helping people and or companies with issues at hand. 

    Sincerely;

    ***

Benchmadesite.com is NOT a BBB Accredited Business.

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