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Business Profile

Digital Advertising

Astrology Answers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/2020 I purchased $179 worth of credits to use for their services. When trying to redeem the credits today, I was told they expired after one year. No where on the receipt or email correspondence I received was there an expiration date. Today I spoke with ***********************, who told me that it is not their policy to refund my unused money or reinstate the credits. I requested a full reimbursement of my unused funds, and after some back and forth with ***********************, she offered to add 40 "credits" to my account but was unable to do anything further. I asked to speak to her supervisor who at the time was not available, so I offered to wait. After some time, she reported that the supervisor is also unable to refund "expired" credits. Please find the attached copies of today's conversation and the purchase confirmation emails (which do not state anything about an expiration date). I appreciate your assistance on this matter. - *********************************

    Business Response

    Date: 08/19/2024

    Hi there ********, 

    I took a look at your correspondence with ****** and I'm really sorry to see how that was handled. Thank you for bringing that to our attention as something we can chat with them on improving.

    We would like to rectify the situation and get you a refund for those unused credits, but because it was so long ago, we no longer have the card on file to issue that. If you can reach out to me directly at ********************************* we can get your ****** information and get that refund sent over to you that way. 

    I will be watching for your email so we can get that sorted out as soon as possible for you. 

    Thanks,
    ******

    Customer Answer

    Date: 08/20/2024

     
    Complaint: 22102316

    I am rejecting this response because: I would like a change in their policy. When a person spends money (much like a gift card) for future services or products, the credit shouldnt expire. It seems unethical. If there is an expiration date, it should be posted everywhere; such as, on the sales page, on the website, and the confirmation emails. I am very grateful for the monetary refund, but this does not yet feel complete. 

    *********************************

    Business Response

    Date: 08/20/2024

    Hi ********,

    I just replied to your email regarding the refund - which we are sending to your ****** for the expired credits. Your email led me to believe that a refund was a sufficient rectification for the situation. On our end, we are speaking to our customer service agents about how they can better handle situations like these going forward, and we are reviewing our website to ensure that our policies are more clear for our customers.

    You are stating that this doesn't feel finished for you. We are taking your complaint very seriously and making sure that we improve what we can going forward. At this point, we feel that the situation has been sufficiently remedied. 

    Customer Answer

    Date: 08/21/2024

    Please change the status of the closed case to customer satisfied. Since you were unable to request they change their internal policies, I asked they do so through my communication with ****** from Astrology Answers. She said they were already making changes and reviewing their website to be more transparent just based on our communication and my feedback. I am VERY satisfied and I would like my complaint to note that instead of what it currently listed as, as this is the best case scenario for all. Thank you again for your help!!!

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a free mini reading done by astrology answers.When I got my free mini reading. I was offered a transit guide to love and happiness. 6 months of personalized guidance.For $67.When I paid the $67 from my account it automatically took $93.87 out of my account and I didnt recieve my 6 month personalized guidance. I paid on the 16 May 2024 and it came out of my account on 17th May 2024

    Business Response

    Date: 06/05/2024

    The cost of the Transit Period Guide 6 Months is $67 US dollars. I see that ***** is located in ******, that cost would be $93.87 after the exchange rate on that date. 

    I can see in their customer profile that the reading is in there. There are multiple previous purchases in their profile and the profile has not changed. I am attaching a screen shot of the purchase history along with a screen shot of the customer access history which spans longer than the screen shot. 

    There is also an attached screen shot showing the *** V2 report that is in ******* file for *** 16th. 

    If this is a case that ***** cannot access their profile due to a forgotten password, our support team at ********************************** will be able to help them reset their password so they can access their product. 

  • Initial Complaint

    Date:07/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    29.00 dollars. two times this month. tried cancel subscription services.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/02) */
    Hi *****,

    Thanks for reaching out to us. Upon reviewing your case, our records indicate that you purchased a subscription offer on June 16th, 2022 for 3 recurring bill payments of $29 to pay for your product with us. Your initial payment came out the day of your order, June 16th, and then your second payment came out on July 16th, 2022. You were not charged twice in July.

    If you could provide more information as to when you requested a cancellation of this product, we'd appreciate it- currently, our email, phone and LiveChat systems show no such request from the contact information you've provided, and we do not have a record of any agents handling your case. If there has been a clerical error and you requested this cancellation, we'd like to follow up to see where your request fell through the cracks.

    We've processed your refund request today, so please allow 7-10 business days for the funds to reappear on your credit statement, depending on your banking institution. Please note that this refund on your subscription offer will remove access to your report, and you will not have the ability to access it moving forward.

    Have a beautiful day,
    The Astrology Answers Team

Astrology Answers is NOT a BBB Accredited Business.

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