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Business Profile

Divorce Assistance

Texas Divorce Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made multiple payments towards my divorce processing from 2022 till present and unfortunately nothing has been done

    Business Response

    Date: 11/06/2024

    We cannot find an account for this person. Please provide the name, email address, and phone number associated with the account. Thank you. 

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22509884

    I am rejecting this response because:

    Sincerely,

    ****** *******

    *********************************

    ********************

    apt C1

    ************* ny 10304

    I made multiple Zelle payments towards my case 

    case #NY 482872539

    Date 09/22/2022

    Business Response

    Date: 11/13/2024

    Thank you for the information. However, we cannot find an account using the information provided. Please ensure that you are contacting the correct company. Thank you.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $195 on **************************, half way through the forms, I had a change of heart and wanted to cancel for a refund. It was within less than 24 hours and I did not receive any help or did they do any processing or any type of work on my case. I called and they said they would refund. They wanted me to sign a "refund policy" to not contact my bank. I did because i believed they were ethical but now I feel scammed. 1 month has passed and they have not issued it. This is unjustified and i lost almost $200 for nothing. Is there anything I can do? ******. Unethical business.

    Customer Answer

    Date: 10/07/2024

    The case has been settled.

    Business Response

    Date: 10/07/2024

    We are not **************************. We do not have a paid account for this person (we searched by their name, email address, and phone number).

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/30/23 I found a website called texasdivorceonline. I signed up to create an account. You had to pay $195 to see any other information as soon as I pain it I immediately saw I didnt need the service. So I called and emailed them to cancel it. They said the would. Well 1 month goes by with no refund so I dispute it with my bank, they tell me ** I disputed it with the bank I would have to wait on my bank. My bank calls them after 2 months for them to lie and say I used thier services. Mind you they deleted my account the second I asked for a refund. They stole $195 from me and I have all of the proof in emails and recorded calls

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company to help file for online divorce. April 2023. Email said in 2 business days, I would receive my forms. 15 days passed, I contacted then several times and no forms. I requested a refund because they did not do what they said, and I have not received my refund. On top of that, my account didn't exist anymore and I couldn't log in anymore. Fraudulent! Terrified the private information they now contain.

Texas Divorce Online is NOT a BBB Accredited Business.

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